Client Lifecycle Services Officer, Configuration Management (f/m/x) financial area Prague

On behalf of our client, an international financial service provider located in Prague, we are looking for an external resource with skills and abilities as stated below:

Client Lifecycle Services Officer, Configuration Management (f/m/x) financial area Prague

In your new role, you will participate in a wide range of processes within Client Lifecycle Services. You will be responsible for the handling of client documentation; the maintenance of client data in different systems for different entities of our client; providing signature verification as a Service, as well as rogatory commission/historical researches for services mentioned above.

Tasks and responsibilities:

• Monitor, verify and execute incoming internal/external requests (signature verification, account maintenance, documentation validation).
• Verify accuracy and completeness of the requests and provide feedback to internal/external stakeholders.
• Gathering of data for the creation of various statistics such as Key Data Points/Key Performance Indicators.
• Provide regular status on achievements to Governance Hub.
• Collection and storage of customer documentation.
• Research activities.
• The role of the Configuration Manager is a client, delivery and account team facing role and is central to the monitoring, maintenance and management of CMDB data concerned with supporting services. The Configuration Manager is the management resource who has the overall responsibility for tracking, monitoring and reporting upon the structure of an agreed set of services throughout their Lifecycle within the CMDB. The Configuration Manager ensures the structure in the service model is accurate and reflects the real world, such that Incident, Problem and Change can more effectively operate since the Service impact can be swiftly and accurately understood. They are the main resource for identifying process anomalies and exception reporting for the configuration management service.

Mandatory skills and experiences:

• Strong organizational and solution orientation skills, focus, attention to detail, multi-tasking ability.
• Ability to work independently as well as in a team in a diverse and international environment.
• Adaptability and ability to thrive in a fast-paced, changing environment.

Optional skills:

• Experience with SAP systems (ERP, CRM, S4, Fiori), account maintenance and achieving tools is an advantage.
• German as a language is a plus not a must.

Additional information:

• Start date of assignment: 03.02.2025
• Initial contract duration: 31.12.2025
• Degree of employment: Full-time
• Location: Prague
• Remote: 50%

Please let us know if this project is of interest to you and when you could be available. We are looking forward to your reply.

Best regards,

Andy

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