Client Manager - Surety

Client Manager- Global Broking Centre - Surety

We're Hiring!

Aon's Global Broking Centre is currently recruiting a Client Manager to join our Surety team based in London.

You will be responsible for the day-to-day running of the account (client service) in collaboration with other team colleagues, which includes client retention objectives, new business development, and coordinating and contributing to the marketing and negotiation of business within the Surety Market.

This is a hybrid role with the flexibility to work both virtually and from our London office.

What the day will look like

Some of your key responsibilities will include:

• Client management and broking, serving a diversified portfolio of clients produced on a wholesale and retail basis, including both renewals and new business.
• Understanding the Client's business and surety requirements and providing technical advice to Clients/Networks.
• Providing account and brokerage services to new and existing Aon surety accounts. Proactively advising the client of opportunities to improve on the existing surety program through re-marketing of bonds as needed. Ensuring client retention and year-over-year book growth through penetration opportunities or new business growth is the key business result in which performance is measured.
• Ensuring compliance with Aon standards and Business Practice Guidelines.
• Regularly meeting with markets, understanding how they price their products, the capacity they have available for each bond type, and understanding the nuances of surety market indemnity agreements. Ideally, this candidate will have brokerage experience and risk expertise gained through prior transactions.
• From a sales perspective, serving as the point of contact for other Aon colleagues to assist in advising their clients regarding surety matters, placing new bonds, or routing to other practice groups as needed.
• Working closely with Surety clients to ensure our global best practices are achieved.

General:

• The use of AonBonLink (ABL)/ Aon proprietary systems
• File maintenance and management including marketing sheets
• KPI management
• Providing checklists/instructions/calculations to Client Service Delivery and Processing Teams.
• Overnight travel may be required, and the ability to attend occasional meetings and social or industry events.

Skills and experience that will lead to success

• Excellent level of technical knowledge in Surety
• Experience gained working as a client manager ideally in the Surety space
• Exceptional negotiation skills and experience in layering complex programmes
• Organised, with the ability to prioritise work, delivering accurately and on time
• Excellent Client Service skills
• Ability to interpret and use data effectively
• Excellent relationships and knowledge of the UK Surety market with the ability to build and maintain good business relationships
• Good analytical and problem-solving skills
• Effective communication and presentation skills
• Ability to work well as part of a team and with network offices
• Demonstrates integrity and professionalism.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.