Client Project Manager

This role will be focused on delivering project management services for both technical engagements for clients and will be working with both technical teams and end users.

The Project Management Office within the Professional Services department is responsible for delivering a positive and efficient experience during complex technical projects and implementations for external clients within the Thomson Reuters Corporates industry. This includes managing the projects' planning, design, progress, and closure, holding project staff accountable for delivering results, as well as serving as the primary point of contact for both external firms and internal teams.

Thomson Reuters ONESOURCE:

ONESOURCE is designed to provide tax software solutions for multinational corporations and accounting professionals. ONESOURCE solutions cover a broad range of taxes including Direct Tax Compliance and reporting, Indirect Tax determination and Compliance, Tax Planning and Workflow Management.

Reporting to the Sr. Manager, Client Project Management, the Client Project Manager will:

1. Manage multiple projects simultaneously for all phases of customer projects.
2. Deliver projects within the constraints of scope, time, and cost to agreed levels of quality, within the organization's project management framework.
3. Define, document, and manage smaller-scale projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices.
4. Provide client service through regular, direct contact with clients through a variety of modes, such as email, telephone and live meetings or onsite visits throughout the project lifecycle.
5. Bring appropriate internal individuals together to accurately scope the feasibility of projects and provide alternative solutions when projects are deemed to be not feasible.
6. Set and manage expectations (timeframes, process, communications, etc.) with clients at the onset of projects, as well as throughout.
7. Lead primarily Waterfall-style projects with an Agile build approach, including advocating for stakeholders and conducting project meetings with internal and external contacts.
8. Serve as the primary point of contact for clients during projects and coordinating internally on behalf of customers (phone, email, and live meetings or potentially in-person onsite visits).
9. Manage and execute implementation plans including managing project scope, directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
10. Collaborate with and hold internal teams accountable for ensuring deadlines are met and that concerns are addressed in a prompt and appropriate manner.
11. Attain the product/process knowledge needed to step in to perform hands-on project work when delegating is not an option, as well to discuss product specifics with clients when necessary.
12. Can scope out a project based on business requirements and achievable benefits.
13. Recommend optimal system configuration and business processes based on industry best practices.
14. Identify and develop upsell opportunities within assigned customer projects.
15. Contribute to the goals and tasks of the Professional Services, including assisting in the development of new offerings and processes and providing internal project management when needed.

Key Relationships:

1. Work with partners on Professional Services engagements to configure and implement ONESOURCE Indirect Tax Determination, including integration with SAP, cross-training onto ONESOURCE Indirect Tax Compliance.
2. Engage with other teams within Thomson Reuters as appropriate to deliver end-to-end indirect tax solutions, in particular assisting sales, customer support for effective project delivery.
3. Work with colleagues in a matrix organization, developing key internal relationships with peers across the organization.

About You

We are seeking a self-motivated individual with indirect tax experience to join our Professional Services team as a Client Project Manager, focusing on implementations and project management of Thomson Reuters ONESOURCE Indirect Tax Determination technology solutions.

You are a fit for the role of Client Project Manager if you have/are:

1. Experience of direct client-facing project management experience, including working directly with senior project leadership.
2. Experience managing large, complex technology projects preferred.
3. Experience with Tax Engine or other related document management systems preferred.
4. Experience with other Tax-related industry products and other Thomson Reuters products or solutions preferred.
5. Functional, technical knowledge of and experience working with Oracle and SAP, especially Oracle Fusion required.
6. Strong interpersonal and written communications skills. This includes the ability to effectively communicate and build strong relationships with various roles within an end user firm (IT, staff, managing partners, etc.), as well as with various internal departments outside of Professional Services (Sales, Development, Operations, Support, etc.).
7. Experience with process analysis, design, mapping and re-engineering.
8. Excellent organizational and analytical skills, with a methodical approach to work, problem solving and troubleshooting.
9. Must be creative, innovative, and flexible, with the ability to work in a matrixed environment.
10. Must possess strong cross-functional collaboration skills, with the ability to negotiate and influence others without direct authority.
11. Able to proactively identify and analyze project risks, develop risk management plans, report up and out project risks, project status, and facilitate solutions to both project leadership teams and clients.
12. Proven flexibility with strong analytical and problem-solving skills.
13. Successful track record of seeing projects through the full life cycle that are completed according to outlined scope and timeline.
14. Ability to support global teams and clients across various time zones as needed.
15. Project Management certification (e.g. PMP Certification or PRINCE2 Certification) preferred.
16. Able to work on hybrid in-office schedule with an expectation of 2-3 days per week and as required.
17. Bachelor's degree or equivalent experience (project management certification(s) preferred).

What's in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

1. Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
2. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
3. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
4. Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
5. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
6. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack . click apply for full job details