Client Relationship Executive

Client Relationship Executive

Ipswich, United Kingdom IPRS Health - Client Relationship Hybrid

Company Description

Based in Ipswich but with roles throughout the UK, IPRS Health is one of the UK's leading providers of physiotherapy, mental health, and wellbeing services to the Occupational Health, Insurance, and Legal sectors. IPRS Health is a forward-thinking organization, utilizing the latest in digital innovations to provide first-class clinical services to their patients.

IPRS Health is an award-winning, APPTS accredited provider of Mental Health and Physiotherapy, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery.

We take pride in our innovative approach, combining traditional treatments with new methods to improve our patient's experience and results, whilst helping keep costs down for our clients.

IPRS Health has an extensive in-house team of multidisciplinary clinicians which, coupled with our carefully selected and managed national clinical network, can provide a first-class service throughout the UK.

We are looking for a Client Relationship Executive to support, nurture, and grow our existing clients. This is a HYBRID position; applicants are required to be within easy reach of our Head Office in location IP6 0FU, attending the office 2 days per week.

Position

As a Client Relationship Executive for IPRS Health, you will provide support to Client Relationship Managers to ensure that clients receive a service delivery that exceeds their contractual Service Level Agreement (SLA) and Key Performance Targets (KPTs). You will maintain a small client portfolio which can be managed virtually. Your success will help us continue to be recognized as a provider of choice when it comes to Physiotherapy and Mental Health Services.

Responsibilities

Client Relationship

1. Maintain, develop, and retain IPRS Health client relationships and ensure customer loyalty through excellent customer service.
2. Develop and maintain good working relationships with all key employees of a client linked directly or indirectly to the contracted service and update the CRM reporting tools within IPRS Health.
3. Develop and maintain good working relationships with each client's key partners in relation to service delivery.
4. Assist with the coordination and delivery of referral manager training and other such days.
5. Provide input to case studies and testimonials from the relationships developed with the clients of IPRS Health.
6. Promote IPRS Health services within a client's employee/referral basis.
7. Present to existing clients using PowerPoint or other means as required.
8. Maintain a Client Guide for each assigned client and review quarterly for relevance.
9. Ensure contract extensions (where appropriate) are awarded.

Client Service Delivery and Support

1. Liaise with other IPRS colleagues to ensure smooth service delivery.
2. Act as a 'conduit' between the CRM/BD Team and the Operations Team.
3. Work as a member of the Client Relations Support Team to manage Client Relations Telephone Number, Voicemail, and Inbox.
4. Act as a point of contact during periods of colleagues' annual leave/out of office.
5. Ensure all client guide documents are updated and maintained.

Other

1. Ensure that any complaints or compliments are directed through the proper IPRS channels.
2. Represent IPRS at all times in a professional and competent manner.
3. Undertake any other duties as agreed upon for the post as required.

Requirements

Anyone and everyone is welcome to apply to work for IPRS Health. We are looking for our new Client Relationship Executive to be a team player and to be motivated to contribute to helping thousands each year.

PERSON SPECIFICATION

Education and Qualifications:

1. 9 GCSEs grade C or above (English and Maths essential), or equivalent.
2. NVQ or A levels relevant to the role (Desirable).
3. University Degree relevant to the role (i.e., Business) (Desirable).

Experience & Knowledge:

1. Practical understanding of business.
2. Demonstrates working to and achieving targets.
3. Experience in Account Management and Client Development.
4. Experience in presenting to a range of audiences.
5. Experience in interpreting management information and presenting to clients.
6. IT-literate, including extensive use of Microsoft Word, PowerPoint, Excel, etc.

Skills & Abilities:

1. Ability to manage existing customer relationships and proactively develop further work volumes.
2. Ability to identify and anticipate customer needs and exceed expectations.
3. Excellent interpersonal skills with confidence that can influence at all levels.
4. Excellent skills in the collation, writing, and submission of tender documentation.
5. Excellent presentation skills that inspire the audience.
6. Logical decision-making skills and analytical/methodical in approach to problem-solving.
7. Ability to prepare business communications and exercise accuracy in data management.
8. Good attention to detail.
9. Ability to time manage to meet agreed deadlines in a demanding environment.
10. Ability to communicate effectively with internal and external customers verbally and in writing.
11. Confident with the ability to operate in a changing environment.
12. Ability to work both as part of a team and under own initiative with minimum supervision.

Other Information

Salary £25,000 - £30,000 per annum

Full-time permanent position offering HYBRID working (2 days per week is office-based)

Office location is IP6 0FU with free onsite parking

40 hours per week Mon-Fri

Other benefits include:

• Employee Assistance Programme including free confidential counselling.
• 25 days' annual leave plus 8 days' bank holidays; increasing with completed years' service & opportunity to purchase additional leave.
• Moving Day Leave.
• Membership of the Company pension scheme.
• Recruit a Friend bonus scheme - up to £1,500.
• Westfield Health Cash Plan.
• Free Eye Tests every 2 years.
• Free annual Flu-Vaccination.