Client Service Administrator

Client Services Administrator

Barclays Canary Wharf Administration Permanent contract Full time Monday - Friday

Up to £28,808.00 per annum, dependant on experience

40 hours per week

We don't work on weekends or Bank holidays.

We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority; excellent customer service is essential in this role.

The Client Services team will deal with membership enquiries, appointments, and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator, you will support with queries relating to membership, physio, massage, GP services, health assessments, and personal training, and create a professional first impression.

To succeed as Client Services administrator, responsibilities will include:

1. Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
2. Working as part of a team to ensure customer service levels exceed expectations.
3. Forming an integral part of the 'Customer Journey' and striving to continually review and improve where possible.
4. Management of diaries and client appointments for all departments in the health club.
5. Strong communication skills with clients and employees both face to face, by telephone, and written correspondence.
6. Ensuring the daily cashing up and balancing of tills is completed correctly.
7. Ensuring the reception area is neat and tidy at all times.
8. Working closely with all departments and team members to ensure consistency and professional delivery of services as a team.
9. Completing monthly KPIs.
10. Having experience in a customer service focused environment.
11. Having outstanding communication and customer service skills.
12. Being approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
13. Being a team player with exceptional planning and organization skills with the ability to multi-task.
14. Having excellent attention to detail.
15. Having the ability to work in a pressurised environment.
16. Being flexible with a 'can do' attitude.
17. Holding excellent IT skills, with proven skills in Microsoft Office such as Word, Excel, PowerPoint, OneNote, and Teams.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme, and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.