Client Services Director (12 month FTC) Client Services London

YourStudio

YourStudio is a dynamic strategy and experience design agency specialising in creating next-generation experiences and environments for global brands and retailers. With studios in London, Melbourne, New York and LA, we work supportively as one global team to deliver award-winning experiences that are recognised globally. We create brand strategy and immersive environments, leveraging the senses through communication, digital and experience design. Our mission is to inspire human connection, with sustainable thinking embedded.

The Role

As the Client Services Director, working closely with the Vice President of North America and CEO, your primary responsibility will be to drive growth and maximise revenue from YourStudio's key accounts. You will be leading the growth of accounts alongside a team of account managers, designers and strategists, ensuring a high level of service while developing and maintaining strong relationships with key stakeholders.

Demonstrating a growth mindset, you'll ensure there's a strong pipeline of work and healthy figures by generating business leads from within accounts and converting these to wins. Taking responsibility for revenue generated and revenue coming in via the UK, UK based HQs and EMEA (plus US when relevant or in co-lab with other regions).

This is a role that centralizes the management of key account P&L's, growth opportunities and challenges.

Roles and Responsibilities

1. Strategic Planning: Develop and implement growth strategies that align with the company's goals and objectives, working closely with clients to identify opportunities for business expansion and revenue growth.
2. Relationship Management: Build and maintain strong relationships with key clients, becoming their trusted advisor and ensuring their long-term satisfaction and loyalty to the company.
3. Team Leadership: Demonstrating strong leadership skills with the ability to inspire, you'll lead and motivate client services, providing guidance and support to achieve individual and team targets. Fostering a collaborative and growth-oriented culture within the team.
4. Performance Analysis: Monitor and analyse account performance, providing regular reports and insights to clients and internal stakeholders. Identify areas for improvement and implement strategies to optimise results.
5. Market Research: Stay updated on industry trends, competitor activities, and market changes to identify potential growth opportunities for clients and the company.
6. Scoping, Pitching & Farming: Taking a lead role in helping secure new accounts, overseeing pitching, scoping & ultimately the onboarding of new accounts. Working closely with the CEO / VP of North America on farming within accounts, as well as working with the creative team to develop ideas and innovations to grow accounts.

Additional information:

We offer a competitive salary, available upon request, plus our benefits package, which includes:

• We value culture and collaboration and for this reason we operate a hybrid model, with 60% of working time to be studio based.
• 25 days holidays, plus bank holidays, plus birthday off, wellness day and extra service allowance.
• 2 days allocated for personal community service per year.
• Private Health care (Vitality Health).
• 2 week travel & working abroad opportunity.
• We're members of Careers After Babies, offering family-friendly policies and enhanced parental leave.
• Social & Culture calendar, including Summer Party night away, Christmas party, and monthly social activities.
• We are a Sunday Times Best Place to Work 2024.

We would love to hear from you!

YourStudio is an equal opportunity employer and we welcome and encourage applications from all interested parties; we are committed to making our recruitment process as inclusive as possible for every person that applies.

We work actively to create diverse teams, made up of people from different perspectives and lived experiences and are consistently committed to promoting equality and diversity and through this. We are developing a culture that values differences, recognising that employees from a variety of backgrounds bring significant and positive contributions to our business and our clients.

You may read this job description and feel you do not match the requirements 100% but we encourage you to apply as we match individuals to the business. We are a creative business so if you feel you could express your experience in a different way then feel free to do so.

Accommodations are available, upon request, for all stages of the interview and employment process for those with a disability or medical need during any stage of the recruitment process.