Client Success Manager (m/f/d) - UK Market

Intro

At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you're ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we'd love to hear from you.

About the team Your Mission

As a UK CSM you will be an important contributor to the Global CS team, reporting directly to local CS leadership.

• You own an existing client portfolio across media agencies and brand-direct relationships, working in a hybrid approach with both client facing and technical/ operational responsibilities.
• You are accountable for developing a defined book of business with specific growth targets.
• You partner closely with UK Sales to identify and execute new opportunities within your patch.
• You follow best practice to create effective campaign solutions for clients, e.g., bespoke targeting strategies, troubleshooting, and implementing measurement tracking.
• You monitor and optimise campaigns to drive performance and ROI.
• You ensure the highest levels of accuracy in forecasting and opportunity tracking.
• You are client-facing and readily available to meet in-person at client offices.
• You take the lead on platform training, showcasing the best of the product.
• You take the lead on client workshops, quarterly business reviews, and bi-annual strategic account planning.

Your Profile

• You have 2-4 years of experience in client success, account management, client development, or a similar function within the programmatic/data/ad agency field.
• Delivering exceptional customer experience and services is in your DNA.
• Demonstrable track record of identifying and executing business expansion opportunities would be an advantage.
• You have a proficient understanding of the digital advertising ecosystem and how planning and buying teams at media agencies in the UK operate.
• Previous experience in real-time advertising, programmatic/ paid social, advertising data solutions, and ad-tech is an advantage.
• You work seamlessly and in dynamic partnership with colleagues from other functions including Sales, Partnerships, and Operations.
• You are well organised and highly capable of balancing competing priorities.
• You are experienced with data analysis, with the ability to pull out key insights to inform future strategies and drive growth. Previous experience with CRM systems and Tableau are advantageous.
• You are fluent in English; proficiency in other EU languages is a nice-to-have but not essential.

What you will do Why us?

On top of a competitive package

• We are open to flexible work models: we work on a hybrid mode and remotely.
• To encourage education and professional growth, we offer an individual yearly budget of 1,200€.
• You are entitled to 30 vacation days per year.
• Public transport contribution.
• We care about your mental health and provide you with coaching and counseling sessions through the collaboration with the Fürstenberg Institut.
• We equip you with the latest hardware and provide you with all the tools you need to thrive.