Client Success, Strategic Initiatives Senior Manager

Client Success, Strategic Initiatives Senior Manager

The Senior Consultant, Client Success for Client Services (EU) plays a crucial role in supporting the EU VP Client Success CE, SE, FBL, to whom the position will report, to drive strategic and transformational initiatives and support activities needed to achieve regional CS objectives. This position involves designing, coordinating, delivering, and managing high-profile activities across the EU Client Services Leadership Team and respective functions. The role also requires the development of strong partnerships, collaboration and coordination of initiatives with stakeholders from other EU, Global, and other Regions' functions.

The specific responsibilities of the role will evolve according to the needs of the Client Services Leadership. Current responsibilities span across the following key areas:

• Support the EU Client Services Leadership with the design and execution of EU wide strategic and transformation initiatives, including, but not limited to, Accelerating Time to Revenue and the design of a CS operating oversight model for the Eurozone, including the definition of roles and responsibilities of the branch and the interaction with and response model from existing EU CS functions. It also includes the support with designing and execution of an EU wide Client Engagement Strategy including analysis, planning, internal and external client communications, reporting and monitoring.
• Support the EU Client Success Leadership with Business Planning and Business Performance activities, including preparing comprehensive Client Success business performance reports and business reviews at regional and sub-regional levels, on a monthly basis and perform additional analysis quarterly and/or when necessary, in collaboration with CS Cluster Heads and EU CS Leadership. Collaborate with relevant stakeholders to actively monitor, track and understand Client Success targets and other CS OKRs. Provide clear and actionable insights to identify and capitalize on improvement opportunities and support the Client Success EU Leadership with the annual OKR target setting targets process.
• Conduct in-depth quantitative and qualitative analyses as required to generate practical insights and solutions in support of strategy definition, planning, prioritization and acceleration of Client Success growth ambitions and goals.
• Collaborate with the EU Client Services Leadership Team, the EU Revenue and Commercial Operations team and other EU and Global functions aiming at socializing and communicating Client Success led initiatives and strategies towards ensuring visibility, alignment and processes improvement, including orchestrating and coordinating training initiatives as required.
• Support the EU Client Success, Client Services Leadership in the definition of the CS Client Value Proposition, including the preparation of customized presentations for strategic key Client engagements and/or response to Key Clients' RFPs, across EU markets.
• Assist in the development of other presentations and analyses for executive reviews, as well as in crafting executive internal and external communications.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Minimum Requirements

• Experience in business planning and strategy, data analysis, and insight delivery, with a proven track record of creating business value from data.
• Demonstrated ability to formulate strategy, consistently challenge the status quo, drive change, and deliver results across multiple functions.
• Exceptional analytical and problem-solving skills, with demonstrated intellectual rigor and the ability to collect, organize, and analyse large volumes of information to generate actionable insights.
• Advanced verbal and written communication skills, with the ability to effectively articulate complex business and technical issues in a clear, concise, and compelling manner.
• Proven track record of transforming research and data into engaging stories and valuable strategic insights for a diverse range of stakeholders.
• Excellent interpersonal skills, with the ability to establish credibility as a peer and thought partner.
• Outstanding collaboration skills, with the ability to work effectively with a diverse group of individuals in a matrixed organization, utilizing influencing skills to achieve desired outcomes.
• Highly proficient in multitasking, with strong attention to detail and a proven track record of achieving results and delivering high-quality work within tight deadlines.
• Exceptional time management, organizational, and project planning skills.
• Expertise in data analysis and reporting using Excel, along with strong communication and presentation skills utilizing Word, PowerPoint, and Outlook. Proficient in business process management with MS Dynamics.
• Thrives in an environment that is fast-paced, constantly evolving, and relationship oriented.
• Extensive experience across diverse markets and functions, including client engagement and client services operations, ideally within a complex matrix organization.
• Proficiency in creating dashboards using Tableau or Power BI to effectively track key performance indicators.
• Progressive experience in program management, designing and optimizing processes, products, services, or project management, with relevant Lean Six Sigma certification.
• Proven experience in leading complex program teams with a pan-European scope.
• Strong technical aptitude with the ability to quickly understand technical information and develop effective business solutions.
• In-depth knowledge of the electronic payments industry, including its products, services, and technologies.
• Comprehensive understanding of Visa's business operations, organizational structure, and processes.
• Demonstrated executive presence and strong leadership skills.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.