Commercial Claims Manager

Job Type: Full Time
Location: UK - London
Category: Commercial

Interested in shaping skylines across the globe?

Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.

You will also have access to a range of holistic benefits including:

• Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy options.
• Single private medical cover, employee assistance programme, and virtual GP service.
• Competitive parental leave.
• Several flexible benefits from season ticket loans, discounted gym memberships to a cycle to work scheme.
• Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
• An industry-leading approach to flexible work to enable better work-life balance.

Who we're looking for:

Our people are united by a common belief: that we can outperform in everything we do.

What is the overall job?

The Commercial Claims Manager will manage and resolve legacy claims arising from construction projects in the UK. The role will include ensuring effective commercial and legal strategies that align with the business's objectives, as well as maximising insurance recoveries, thereby safeguarding the company's financial and operational interests. The role involves leading investigations, providing strategic advice, managing legal and financial risks, and ensuring cost-effective resolutions through collaboration with project teams, the legal department, and external advisors. Additionally, it supports the business by disseminating commercial insights, delivering training, and mentoring more junior staff members. Other key responsibilities will include:

• Working as part of a busy legal team, primarily based in Central London, to provide commercial and strategic advice on legacy claims issues arising from construction projects in the UK.
• Providing high-quality commercial advice without requiring external legal support, where appropriate.
• Keeping project teams, the legal team, and the Senior Leadership Team (SLT) updated on legacy claims strategies.
• Disseminating advice on commercial issues to project teams and the wider business.
• Leading on legacy claims (both informal and formal) with employers and supply chain members, in conjunction with the legal team.
• Forensically investigating legacy claims and gathering/analysing relevant information.
• Providing and implementing solutions and strategies that align with the business's objectives, commercial arrangements, and preferred risk profiles.
• Progressing remediation of claims where appropriate, ensuring alignment with project teams, to provide cost management advice and scrutiny for the carrying out of such remedial works.
• Selecting, instructing, and managing external lawyers and experts, including oversight of budgets and programmes.
• Leading on the pursuit of insurance recoveries for legacy claims in collaboration with the Insurance Director.
• Providing cost management advice and scrutiny for remedial works related to legacy claims.
• Preparing and delivering commercial training and mentoring for both commercial and non-commercial staff.

What do I need to be successful in this role?

• Proven experience within a similar-minded organisation.
• A detailed knowledge of the core principles of commercial management and construction law.
• Familiar with JCT contracts - familiarity with other contract forms would be advantageous but not essential e.g. NEC 3 or 4.
• Commercial leadership.
• Ability to identify commercial risks and opportunities and direct others accordingly.

Diversity is about celebrating the ways we are all different and appreciating the unique qualities that every employee brings. We invite applications from people of all genders, cultures, and walks of life. Research shows that women and people from underrepresented groups are less likely to apply for roles if they don't meet every qualification. So even if you don't match all the criteria - if you are passionate about helping to construct a better future, we'd love to hear from you.

We are committed to providing a barrier-free work environment and can support with reasonable adjustments at any stage of the recruitment process. Simply inform our Talent Acquisition team during your conversation with them.