Commercial SME Retentions Executive

Customer Operations London Commercial SME Retentions Executive If you are a results-driven professional with a desire to excel in the insurance industry, we invite you to apply for our Commercial SME Retentions Executive position! About the role

Here at Superscript, we're on the hunt for a Commercial SME Retentions Executive. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in the Retentions team are pivotal in achieving this mission.

This role involves preserving and enhancing customer relationships by preventing policy cancellations and promoting policy renewals through proactive communication. We're looking for someone who is self-motivated, confident on the phone, and willing to learn the ropes of insurance.

What you'll get up to:

• Proactively reach out to existing policyholders in order to retain them (via phone, email or other relevant channels)
• Communicate with policyholders prior to renewal dates to discuss benefits of renewing and upselling where there are opportunities to do so
• Seek to understand customers' concerns or satisfactions in order to provide them with a solution to any problems
• Identify key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations
• Explain to customers any changes to premiums, products or enhancements for both new and existing policies
• Provide information to customers around how different insurance policies meet their specific needs
• Actively seek ways on how the Superscript customer experience can be improved and share ideas with your fellow team members

About you:

• Exceptional communication skills, written and verbal
• Self-starter and naturally motivated
• Hunger and capacity to learn
• Experience with Acturis, Hubspot, Zendesk, and Aircall
• Understanding of insurance and willingness to specialize more
• Excellent problem-solving skills
• Unafraid to be proactive in communication via phone or email
• Growth mindset and can demonstrate the ability to meet and exceed targets
• Positive attitude and professional demeanor

In return, we offer you:

• A competitive salary and the opportunity to grow at one of the UK's leading insurtechs
• An amazing team and founders, supportive board and investors
• 25 days holiday - so there's plenty of time for work, rest, and play
• Hybrid way of working for the perfect work/life balance
• Vitality private health and dental insurance
• Great pension (up to 10% on top of your salary)
• Full access to Spill , our mental health platform
• Cycle to work scheme
• Latest Apple tech gear & everything you need to be set up for success
• Fun, modern, and informal office environment with regular team social events
• Central London location

Department Customer Operations Locations London Hybrid/on-site Hybrid Contact Derrick Smart People & Talent Partner About Superscript

Insurance should be a smooth ride, not a hop, skip, and a jump. That's where we come in.

We're Superscript, an insurance broker for small businesses, sole-traders, landlords, and high-growth tech firms. As the first UK-based insurtech to become a Lloyd's of London broker, we offer advisory and broking services, alongside a fully self-serve online platform.

Our proprietary machine-learning technology and unique multi-carrier model streamlines service and delivery - regardless of risk complexity, geography, or industry.