Complaints Specialist - Car Finance (Hybrid)

Complaints Specialist - Car Finance (Hybrid)

Location: London

Department: Operations - Complaints

Employment Type: Permanent

Work Model: Hybrid

Job Overview

At Zopa, our goal is to build products that help make finance fairer for all. We are seeking a Complaints Specialist who will play a crucial role in ensuring customer satisfaction and resolving complaints effectively.

Responsibilities

1. Handle customer complaints efficiently and empathetically.
2. Investigate issues and provide solutions in a timely manner.
3. Collaborate with various departments to resolve complaints.
4. Maintain accurate records of complaints and resolutions.
5. Provide feedback to management regarding recurring issues.

Qualifications

1. Experience in a complaints role within Financial Services or Banking.
2. Strong communication and interpersonal skills.
3. Ability to work independently and as part of a team.
4. Proficient in using complaint management systems.

Additional Information

We value diversity and inclusion in our hiring process. Your anonymized responses will help us understand how different demographic groups move through our hiring process and identify opportunities to make this process fairer and more inclusive.

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