Compliance Manager

Are you a detail-oriented professional with a strong background in quality assurance, compliance, and health & safety? Do you thrive in a fast-paced environment where you can drive high standards and continuous improvement? If so, we want you to join our team!

As a Compliance & Commercial Manager, you will be a key member of the Senior Management Team, ensuring that quality, health & safety (H&S), and monitoring systems meet contractual and auditing requirements. You will play a pivotal role in setting quality benchmarks, training teams, and ensuring consistency across the contract.

Quality & Compliance

• Develop, implement, and monitor systems to ensure compliance with quality and H&S auditing requirements.
• Set and maintain quality benchmarks, delivering relevant training to ensure consistency.
• Ensure all quality plans align with contractual specifications.
• Identify and report deficiencies in quality standards and implement corrective actions.
• Conduct regular service monitoring to ensure contractual compliance.

Health & Safety Leadership

• Support the Health & Safety Champion in maintaining compliance and records.
• Ensure all HSE incidents are correctly reported, investigated, and reviewed.
• Implement relevant HSE procedures, campaigns, and training initiatives.
• Maintain up-to-date HSE training records for all employees.
• Consult with employees, clients, and contractors on HSE matters to drive best practices.

Training & Development

• Ensure all direct reports complete mandatory training and maintain up-to-date records.
• Train, coach, and develop teams in quality assurance and compliance.
• Identify opportunities for improvement through innovation and best practices.

Stakeholder & Client Engagement

• Develop and maintain strong client relationships, ensuring service quality meets expectations.
• Understand and deliver contractual obligations related to quality assurance.
• Report and implement changes based on patient/consumer satisfaction surveys.
• Engage with key stakeholders to develop and improve monitoring systems.

Operational & Commercial Performance

• Review and monitor labour hours against projections to drive efficiency.
• Produce management reports to highlight improvement areas and compliance levels.
• Identify and develop opportunities for new services and operational enhancements.

Qualifications & Experience:

• Auditing or Quality Assurance background (LRQA or equivalent qualification preferred).
• Experience in achieving ISO standards and working in a compliance-driven environment.
• Public Sector experience is advantageous.
• Strong IT skills and ability to produce detailed reports.

Key Skills & Attributes:

• Excellent communication & negotiation skills - able to engage with clients and teams effectively.
• Results-driven - ability to implement improvements and exceed expectations.
• Self-motivated & adaptable - thrives in a changing environment.
• Strong attention to detail with a proactive approach to problem-solving.

Be part of ahigh-impact role ensuring excellence in compliance and service quality.
Work alongside adedicated Senior Management Team in a fast-paced environment.
Competitive salary, benefits package, and opportunities for professional growth.

Ready to make a difference? Apply today and help us drive quality and compliance to the next level!