Conference And Events Supervisor

This role is any 5/7 days, so the candidate must be prepared to work evenings and weekends where required.

This role can involve light manual handling/lifting and moving as well as the use of ladders.

• You must be UK based and have the right to work in the UK.
• For office-based and hybrid roles, your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.

• Experience of working operationally in events and preferably within an event-specific venue environment delivering a very broad range of conference and event activities.
• Experience of supervising staff, agency staff, and external suppliers/contractors.
• Experience of using Event Management Systems and producing reports and event briefs.
• Excellent customer service skills with the ability to empathise, maintain professionalism, display patience, and politeness within an often pressurised environment.
• Knowledge and awareness of current health & safety legislation and regulations.

The individual will assist the Senior Operations Supervisor in coordinating and delivering a wide range of events, including small and large-scale internal, external, corporate, private, and ceremonial events. You will have a high level of customer service focusing on ensuring a seamless and high-quality event experience from start to finish while maintaining client confidence and satisfaction at all times.

The ideal candidate will have a strong background in events or hospitality, with experience in supervising staff, agency workers, and contractors on-site. Comfort with managing a diverse range of people and ensuring appropriate resources are in place for each event is essential. Additionally, the candidate will be responsible for managing and mentoring two Events Stewards, providing performance management with empathy to assess task duration and staffing requirements accurately.

The ability to oversee event logistics while leading the team and maintaining a high level of professionalism is crucial for success in this role.

• With continuous reference to the busy events calendar and events management systems, assist in coordinating and supervising elements required to deliver a variety of events for up to 1000 guests including internal meetings, conferences, weddings, corporate hospitality, public events, and ceremonial events.
• Supervising all events on the day successfully from start to finish including overseeing set-up and clearing with close attention to detail.
• Be the main point of contact for clients on events signing off their briefs and set-ups with them and to resolve any issues that may arise quickly and efficiently.
• Supervising events staff and working closely with the Sales and Marketing Manager, Senior Operations Supervisor, and Conference and Events Stewards whilst always striving to exceed client and guest expectations and satisfaction.
• Supervising all external suppliers when on site including ensuring they adhere to Brent Council's Health and Safety policies and venue Risk Assessments.
• Takes pride and ownership for all events spaces and the activities within them, ensuring Health & Safety policies are adhered to, appropriate cleanliness standards, and environmental conditions that meet user requirements.
• Ensuring that any building faults are reported to the Facilities Management team and appropriate action taken.