Content Moderation Operations Specialist Operations

Content Moderation Operations Specialist Project manage key moderation initiatives to enhance user safety and content quality. Location: London Job Tags: Operations About The Role

1. The Content Moderation Operations Specialist will review content submissions to ensure compliance with community guidelines and policies.
2. The role involves assessing safety incident reports and taking appropriate actions according to operational policies and procedures.
3. The specialist will conduct regular quality audits and drive quality management activities to maintain high standards.
4. Data and analytical tools will be utilized to identify new issues and trends, contributing to decision-making and management reporting.
5. The position requires project management of key moderation and product initiatives, often under tight deadlines and shifting priorities.
6. The specialist will also review team members' work, create and deliver training, and provide constructive feedback.
7. The role includes serving as a consultative partner with vendor teams on policy, quality, and operational matters.

Qualifications

1. The ideal candidate will have excellent writing and verbal communication skills, enabling them to articulate policies and guidelines clearly.
2. A meticulous attention to detail is essential, particularly in policy enforcement and content moderation.
3. Experience managing multiple global projects and collaborating with cross-functional stakeholders is crucial for success in this role.
4. Strong data analytics skills are necessary to identify trends and drive decision-making effectively.
5. The candidate should possess great judgment and problem-solving abilities, both independently and in collaboration with peers.
6. A passion for Snapchat, content, and online safety will drive the candidate's commitment to maintaining a safe user experience.
7. A bachelor's degree or equivalent work experience is required for this position.