Contract Support Administrator - London

Contract Support Administrator - Multi Sites

Location/Division: London Office

Closing Date: 11/04/2025

Vertex are currently recruiting a full-time Contract Support Administrator to cover various sites across London.

Reporting to the Contract Manager, you will be working within the administrative support team. As Contract Support Administrator, you will provide day-to-day support for all operational, commercial, and financial aspects of a contract or portfolio of contracts. In addition to the site-specific delivery, you will also be required to support the central functions with month-end and end-of-financial-year deadlines and reporting. This role is fully site-based.

Key Responsibilities

1. Commercial Aspects: Work closely with the commercial team and Contract Manager to gain a full understanding of the contractual obligations from ourselves and the customer.
2. Admin & Reporting: Ensure all necessary electronic and paper records, including PPMs, Helpdesk tasks, and timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
3. CAFM Tasks: Raise reactive tasks and supplier/Sub-contractor POs for submitting to engineers and suppliers. Also, update BU Quote Log once the instruction to proceed has been received and the task has been raised in Concept.
4. Financial Performance: Work closely with the Contract Manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.
5. Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.
6. Customer Service: Deliver exceptional service standards to meet Vertex & service partner expectations when supporting the management team in resolving operational difficulties.
7. Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review.

The hours of work average 40 hours per week, Monday to Friday between 08:00 & 17:00. However, flexibility is required to complete the duties associated with the role.

Diversity Statement

At Vertex, diversity is an integral part of our values, culture, and identity. We want to foster belonging and empowerment at work and organizations that are diverse in age, ethnicity, sexual orientation, gender identity, and physical or mental ability are proven to be better companies. Our goal is to create an inclusive and diverse culture where everyone, from any background, can do their best work.