Contracts Manager

Job Title: Contracts Manager - Active Fire

Industry: Fire Protection

Salary: Negotiable

Location: Essex

• Manage the effective day-to-day management of the contract's reactive and PPM service delivery.
• Lead, support, and develop your team to ensure the highest professional standards are always achieved and projects are delivered on time.
• Develop a strong collaborative working relationship with clients to promote excellent customer service.
• Manage all aspects of accurate pricing from quotations, reviewing works, and invoicing.
• Ensure all KPIs are measured and delivered in line with client's expectations.
• Supervise and train less experienced supervisors and engineers; carry out 1-2-1's and set objectives geared towards annual appraisals.
• Stay informed of new laws, regulations, and contract trends for potential impact on business goals.
• Act as the focal point for all communication in resolving contract issues and arguments.
• Proactively monitor expenditure and report to the line manager regularly with a summary of expenditure.
• Regularly review contract management working methods, systems, and procedures to identify opportunities for improvements and efficiencies.
• Commit to active involvement with clients in the specifying and delivery of works before, during, and after completion.
• Obtain feedback from clients on a regular basis regarding their views on the engineer's activity and delivery of works.
• Communicate with customers in person and in writing the Company's commitment to reaching a first-class delivery service.
• Ensure accurate invoices are raised on a weekly basis for each contract.
• Manage, promote, and oversee the company's Health and Safety and Environmental policy, informing the Managing Director of any breaches to company Health and Safety policy.

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