Convenience Area Manager - South West Region

As A Convenience Area Manager you are accountable for:

• Your region made up of 45-50 stores, worth between £70-£90m per year, comprised of owned and partner owned stores
• A small number of M&S owned Stores within the Region (c.1-6 depending on geography) and have line management accountability for those stores
• Delivery of our owned M&S Stores operational KPIs, profit delivery, trading safely and legally
• Setting the standard of great looking Stores every hour of the day, 100% execution of launches, events and campaigns
• Delivering an excellent customer experience
• Creating environments where our teams can be themselves and where we are honest with our feedback to drive performance , working with our Business Involvement Groups and our Partners, we act upon colleague feedback
• Accountable for the leadership of our teams within owned stores and driving a High Performance Culture through role modelling, coaching and recognising remarkable people who are continuously "Aiming higher!
• Deliver all key launches, phase change and trading events
• Build a robust commercial and operational plan for your region to support ongoing improvement
• Supporting Partners people plan and influencing successional priorities

As a Convenience Area Manager you are responsible for:

• Spotting opportunities to simplify, make more efficient and identify different ways of working to continually influence our growth and bottom line impact
• Ensuring Partner owned stores deliver the M&S Brand standards and service consistently
• Building strong relationships with your regional counter parts across up to 6 Partners and M&S regional teams in your local regional geography through listening and understanding
• Reviewing Partner delivery and shaping the future growth of our Partnerships
• Supporting Partners to move forward KPI goal performance
• Spotting opportunities to drive performance by reducing bandwidth and doing things differently
• Relentlessly challenging Central Support Teams to deliver right first time for customers, Partners and our colleagues
• Win for our customers through colleagues who care, quick payment experience and by setting the standard of clean, safe and well-presented stores
• Growing relationships across multiple Partners and influencing the Store Support Centre to shape solutions for any issues
• Ensuring store feedback is represented and improvements put in place alongside root cause fixes
• Inputting into operational strategic programs to ensure that are fit for purpose and aligned to partner needs
• Shape trading planning priorities ensuring key learnings and observations are captured

ESSENTIAL

• Retail background, specifically strong operational experience
• The ability to identify data trends and opportunities, with a strong commercial awareness
• A continuous improvement mentality to support the simplification of our operation and drive right first tie execution
• Ability to provide solutions to complex problems
• Excellent communication and influencing skills - making connections quickly and with impact
• Strong people leadership skills and the ability to recognise, engage and grow a team
• Ability to build strong relationships with stakeholders both within and outside of the business
• Driven, self-starter who can set their own agenda

DESIRABLE

• Experience within Food Convenience Retailing
• Remote Management experience
• Third party Partner Relationship experience and influence