Council Tax Officer - WMF1907e

Job reference REQ Date posted 24/02/2025 Application closing date 10/03/2025 Location Various Locations Salary £24,790 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Council Tax Officer - WMF1907e

Location: Barrow, Kendal, Penrith, Remote/Hybrid

Contract Type: 37hrs, Full Time, Permanent

About this opportunity

Westmorland and Furness Council is seeking to recruit a Council Tax officer to work within the Revenues Team. This is an exciting opportunity to become part of Westmorland and Furness Council's Revenues and Benefits service.

In this role, you will be assisting with the billing administration of Council Tax, in accordance with Legislation and the Councils policies and procedures. You will have excellent communication skills and be able to communicate with customers in a polite, professional and sensitive way.

You will need to put our customers at the heart of everything you do, and provide advice and assistance in person, by telephone or other communication channels. You should ideally have previous experience within a Revenues or Benefits role and be proficient in the use of a Revenues system. Remote/hybrid working will be considered for the right candidate.

Who we are looking for

• Have experience of working in a local authority Revenues/Benefits Team
• Possess and maintain a working knowledge of Regulations and an ability to comply with those Regulations.
• Be educated to GCSE or equivalent or extensive experience of working in a Revenues team.
• Have an excellent working knowledge of a Revenues & Benefit System
• Have excellent communication skills with a range of different audiences.
• Be able to work on your own initiative.
• Have the ability to provide technical advice and guidance to customers, colleagues, and external organisations, in the most appropriate way.
• A flair for working with systems and well-developed ICT skills, with an ability to learn new systems quickly.
• A proven ability to work under pressure and meet strict deadlines with high levels of accuracy.
• Proven ability to be accurate, detailed and professional in approach to work.
• Proven ability to deliver high standards and good customer service.
• Proven ability to analyse and respond to requests and understanding when to escalate a case.
• Proven ability in decision making with minimum supervision.
• Proven ability to work in an agile way.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below documents:

• Post Specification
• Role Profile

Application and Interview information

Closing date: 10 th March 2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.

DBS

This role requires a basic DBS check

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.