Credit Controller

Time Type: Full time

Worker Type: Employee

QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd's and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

We are looking for a Credit Controller to join our team, this is your chance to create your career in an exciting environment where anything is possible. Are you ready to grow your career with us? As a Credit Controller for QBE you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide experience and support to the Management team by ensuring daily and monthly targets are met with problems identified and overcome.

Location: Chelmsford

Type: Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

The Opportunity

This is an exciting time to be joining us as we embark on several projects. We're seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. If you are a team player with a desire to learn, then this is the role for you.

Your new role

Reporting to the Credit Control Team Leader, you'll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You'll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You'll also work with our European Team in the UK and the Teams in the European branches.

Main responsibilities:

• Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
• Review Broker statements, ensuring that any unreconciled premiums are completed.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
• Analyse all processes related data, highlighting areas of concerns and propose working solutions where applicable.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.
• Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

About you

We'd like to hear from you if you can build and maintain relationships easily and have great attention to detail. A comprehensive training will be provided.

Skills you'll need:

• Customer service experience with good communications, negotiation and influencing skills.
• Experience using MS office applications, Word, Excel, PowerPoint.
• Good understanding and ability to analyse detailed reports.
• Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market.
• An additional language would be advantageous but not essential.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best. That's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

APPLY NOW and let's make it happen!