CRM Administrator - Temporary

Are you a dynamic individual with a knack for customer service and a passion for technology? Our client, a leading organisation in the membership sector, is seeking a dedicated CRM Administrator to join their team on a temporary basis in Holborn, London. If you're ready to make a difference and support members with their new single sign-on solution, we want to hear from you!

Position Details:

• Contract Type: Temporary
• Contract Length: 6-8 weeks (Start Date: End of March)
• Hourly Rate: £15 - £17
• Working Pattern: 9am - 5pm (hybrid)
• Location: Conveniently situated just a 3-minute walk from Holborn train station!

Key Responsibilities:
As a CRM Administrator, you'll be the first point of contact for our members, assisting them in navigating our new system. Your day-to-day tasks will include:

• Answering phone and email inquiries to support members with our new single sign-on solution.
• Assisting members in unlocking and accessing their accounts.
• Monitoring inboxes and phone lines for efficient communication.
• Resetting member emails through our Salesforce CRM.

What We're Looking For:
To thrive in this role, you should possess:

• Excellent Customer Service Skills: A friendly and approachable demeanour is essential!
• Confident IT Skills: A solid level of IT literacy to tackle various technical challenges.
• Can-Do Attitude: A proactive mindset to ensure member satisfaction.
• Troubleshooting Skills: Comfort in resolving technical issues with ease.
• Personable Communication: Ability to handle and de-escalate difficult conversations gracefully.
• Confident Communicator: Strong verbal and written skills for effective interaction via phone and email.
• Salesforce Experience: Previous experience with Salesforce administration is a bonus but not mandatory!

Ready to Make an Impact?
If you're enthusiastic about providing exceptional support and making a positive difference in our members' experience, we encourage you to apply! Your skills and dedication can help shape the future of our client's membership services.

How to Apply:
If you meet the qualifications and are excited about this opportunity, please apply with your CV today!