Cronos Europa - Salesforce Customer Support Specialist

We're looking for a Customer Support Specialist with a proactive mindset and analytical approach. You will ensure technical issues are resolved efficiently while keeping the business context in mind.

Responsibilities

• Provide first-line and second-line support for Salesforce-related issues
• Investigate and resolve incidents by analyzing multiple systems/platforms and collaborating with cross-functional teams
• Communicate professionally with internal and external stakeholders, maintaining high customer satisfaction
• Assist in the documentation of known issues, solutions, and best practices
• Contribute to continuous service improvement initiatives
• Translate technical incidents into business-relevant insights and impacts

Technical skills

• Holds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified
• Excellent working knowledge of Office 365
• Knowledge of Sales force, plugins/web
• Professional communication skills in English, knowledge of Dutch and/or French is a strong plus
• A customer and result-oriented mindset - you aim to resolve issues with the business impact in mind
• Strong problem-solving skills - you enjoy digging into problems and finding the root cause
• A proactive, hands-on mentality - you take ownership and go the extra mile
• A team player who collaborates well in a supportive, international environment
• Stress-resistant - you remain calm and focused, even under pressure
• Strong organizational and planning skills, with attention to detail
• An analytical mindset with the ability to connect technical issues to business operations

Why Cronos Group?
We'll propose you

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!