Customer Care Coordinator

Customer Care Co-ordinator Job

Your new company
A market-leading housebuilder in Nottingham. They foster a culture of diversity and seek to be welcoming to all colleagues and employees.
Your new role
As a Customer Care Co-ordinator, you will be responsible for following all customer-related issues through to resolution using direct communications with internal and external customers. Additionally, there will be an administrative aspect to ensure the department runs efficiently and effectively.
Key tasks may include:

• Ensure compliance with relevant SHE policies and adhering to the standard Customer Care policies
• Handling all contacts professionally and recording issues in line with the process for relevant systems.
• Work closely with colleagues within your team and across the business to ensure efficiency in all tasks.
• Utilise the bespoke CRM system amongst other systems to manage resolution of defects and where performance is lacking
• Provide administrative support to the department e.g., filing, reporting, and recording actions
• Complete after-sales customer service for customers and other ad hoc duties as required

What you'll need to succeed
The successful candidate will have:

• Experience within the housebuilding/construction industry would be ideal.
• IT acumen to learn a new CRM system
• Experience with Microsoft Office
• Previous demonstrable customer service experience
• Willingness to learn the details of a new role quickly

What you'll get in return

• A competitive salary which will depend on experience, ranging from around £24,500 to £27,000
  
• Hybrid working opportunities
  
• Competitive bonus scheme
  
• 26 days of holiday and the opportunity to increase this
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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