Leave us your email address and we'll send you all the new jobs according to your preferences.
Customer Care Team Leader - Insurance
Posted 7 days 6 hours ago by GerrardWhite
Customer Care Team Leader
Location: Rainham, Essex (4 days in-office, Fridays from home)
Hours: Monday-Friday, 9am-5pm (No Weekends)
Salary: £30,000 - £34,000 (DOE) + Salary Review After 12 Months
We are recruiting on behalf of a fast-growing insurance company looking for an energetic and inspiring Customer Care Team Leader to join their expanding team. If you're a natural motivator with strong leadership, customer service, and sales experience, this is a fantastic opportunity to make a real impact and grow within a dynamic business.
Why Join?
- No weekends! - Enjoy a great work-life balance
- Hybrid working - Work from home every Friday
- Progression opportunities - Clear career path for high performers
- Competitive benefits - 20 days holiday (plus bank holidays), increasing yearly up to 25
About the Role:
As Customer Care Team Leader, you'll lead a high-performing customer service team to drive customer satisfaction, new business, and renewals. You'll ensure SLAs are met across calls, chats, and emails while fostering a positive and productive team culture.
Key Responsibilities:
- Lead, coach, and develop a Customer Care team to achieve sales, retention, and service targets
- Conduct 1-2-1s, performance reviews, and team meetings to drive performance
- Manage team rotas to ensure smooth operations and strong workflow coverage
- Identify training and development opportunities for team members
- Collaborate on business forecasting, renewal planning, and customer insights
- Ensure full compliance with FCA, GDPR, and internal standards
What We're Looking For:
- 4-5 years+ experience in an insurance contact centre (Motor preferred, but other insurance sectors considered)
- A proven leader who can motivate, coach, and drive team success
- Strong sales awareness with experience in customer retention and renewals
- Excellent communication and people management skills
- Organised, proactive, and results-driven
How to Apply: If you're a motivational leader ready to grow with a business that values talent and ambition, apply now or send your CV to
