Customer Experience Associate New York

Artsy is looking for a Customer Experience Associate to join one of the most exciting companies at the intersection of fine art and technology.

In this role, you'll be the first point of contact for collectors and galleries, providing exceptional support while managing a high volume of inquiries across multiple channels. You'll need to be scrappy, adaptable, and energized by the challenge of solving problems in an evolving marketplace.

This is a unique opportunity to help shape how people engage with and collect art online. If you're passionate about making the art world more accessible, thrive in fast-paced environments, and excel at context switching, we'd love to hear from you.

1. Deliver exceptional support via email, phone, and other platforms, ensuring fast and thoughtful resolutions.
2. Manage a high volume of inquiries efficiently, staying organized and maintaining high-quality responses under pressure.
3. Adapt quickly to evolving policies, workflows, and product changes, embracing real-time problem-solving.
4. Think like an owner, act like a detective-when faced with incomplete information, dig deep to find the best possible solution.
5. Balance competing priorities while maintaining focus on what drives impact for our users.
6. Advocate for our customers by identifying pain points and sharing insights with the broader team.
7. Collaborate cross-functionally with internal teams to improve our support experience and contribute to strategic initiatives.

1. Have 1-2 years of experience in a customer-facing role.
2. Have excellent verbal and written communication skills and can make complex topics easy to understand.
3. Thrive in fast-paced environments and can balance multiple priorities at once.
4. Confident tackling unknown challenges and finding a path forward, even when there's no precedent. You don't need a step-by-step guide to get things done.
5. Are passionate about art and eager to learn more about the art market.
6. Are currently authorized to live and work in the United States.

This role is unlikely to be a good match for you if you

1. Prefer having a set routine or a clear set of rules. Most of your work will be problem solving in ambiguous situations.
2. Feel uncomfortable with de-escalation and handling difficult conversations.

1. You confidently manage a high volume of inquiries across multiple channels, balancing efficiency with high-quality support.
2. You proactively identify customer pain points, share insights with the team, and contribute to process improvements.
3. You handle escalations and ambiguous situations with confidence, demonstrating problem-solving skills and ownership.

We know no one is a perfect match on paper, so if you're passionate about this role, please apply! We're excited to learn how your skills, experiences, and insights could make a difference.

Please Note: We can only accept applications from those eligible to live and work in New York. We are unable to sponsor visas for this position. This is a hybrid role with office attendance required 2-3 days /week.

1. Opportunity to reimagine the art industry while working with a talented, diverse, international team.
2. Competitive salary and equity.
3. Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles.
4. We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)
5. Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more.
6. Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture.
7. Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more.

The hourly range for this role is $24-$25. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.

All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our "What We Offer" above for more detail, or speak to our Recruiter to learn more!

Please note that we do not accept applications sent by email. You should submit your application directly through our careers website!

Artsy has five core values that will inform your experience at Artsy.

1. For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.
2. Own Our Outcomes: We are all individual owners of Artsy's shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
3. Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
4. Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
5. Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.