Customer Insight Lead

Customer Insight Lead - Permanent Opportunity
London, Bristol or Edinburgh Hybrid (3+ days in office)
35 hours per week Full-time
Band: Senior Expert

An established Financial Services organisation is seeking a strategic and forward-thinking Customer Insight Lead to shape how customer data is used to influence business decisions at every level. Supporting a customer base of over 750,000 people across the UK, this organisation is dedicated to removing barriers and improving access to everyday independence through smart, inclusive solutions.

What You'll Be Doing

1. Own and deliver the customer insight strategy, aligning it to organisational goals and customer needs.
2. Build and mentor a team of Insight professionals, elevating insight capabilities across the business.
3. Lead the development of segmentation, VOC programmes, customer research, and dashboard reporting.
4. Be the champion of evidence-based, customer-led decision making across departments.
5. Communicate insights with impact - ensuring the "last mile" of insight lands and drives action.
6. Drive innovation in tooling and techniques, from AI to agile research approaches.
7. Engage senior stakeholders and represent Insight in leadership forums.
8. Oversee the performance and value delivered by external research partners.

What We're Looking For

1. Proven experience leading insight teams and influencing strategic decisions.
2. Strong people leadership and project management across multiple channels and stakeholders.
3. Skilled in research methodologies, dashboard creation, customer segmentation, and behavioural data.
4. Ability to translate complex analysis into clear, commercially relevant narratives.
5. A curious mindset, comfortable with innovation and new technologies.
6. Degree educated in a relevant field (e.g., statistics, behavioural science, research).
7. Experience in agile environments and collaboration with cross-functional teams.

Why Join?

This is a high-impact role in an organisation committed to making a real difference in people's lives - one that values curiosity, inclusion, and strategic thinking.

You'll enjoy a compelling benefits package that includes:
Generous pension contributions
Private Medical Insurance
28+ days holiday with flexible options
Hybrid working & wellbeing support
Discount schemes, development tools, and more

Inventum Group is acting as an Employment Agency in relation to this vacancy.