Customer Insurance Advisor

Are you someone who thrives on providing outstanding customer service? Our client is on the lookout for a committed Customer Insurance Advisor to become part of their dynamic team. This is a remarkable chance to collaborate with a company that takes pride in simplifying insurance and making it accessible to all.

With a competitive salary of £24,000 - £25,000 per year, this role offers you the chance to be part of a dynamic team. Enjoy working in a forward-thinking environment where your contributions make a real impact. Plus, you'll be joining a company that is a leader in the specialist insurance market.

The client is a leading specialist insurance intermediary based in Manchester, known for their fresh approach to insurance. They have been revolutionising the industry for over 15 years with their easy-to-buy, value-driven products. With a strong commitment to customer satisfaction, they serve over 350,000 policyholders and attract millions of visitors to their websites annually.

As a Customer Insurance Advisor, you will:

• Provide exceptional customer service to policyholders
• Assist clients in understanding their insurance options
• Process insurance applications and renewals efficiently
• Maintain accurate records and documentation
• Collaborate with team members to enhance service delivery
• Address client queries and concerns promptly

Package and Benefits:

The Customer Insurance Advisor will enjoy:

• Salary of £25,000 with bonus - OTE £30,000 - £35,000 - UNCAPPED
• 25 days holiday, plus an extra day for each year worked (up to 28 days). Option to buy or sell up to 5 days
• Birthday day off
• Hybrid working after training
• Up to 2 days volunteering leave a year
• Enhanced sick pay after 12 months
• Annual flu jab
• Free eye tests
• 24/7 Employee Assistance programme
• Clear career progression with regular reviews
• Support for professional qualifications
• £1,500 loyalty bonus, subject to conditions
• Quarterly staff awards
• Workplace pension (NEST)
• Annual social events
• Enhanced maternity/paternity pay, adoption, or fertility help
• Discounts on company products
• Cycle to Work scheme
• Free fruit weekly in the office
• Free monthly office lunch
• Casual dress code
• Free onsite parking

The ideal Customer Insurance Advisor will have:

• Strong communication and interpersonal skills
• Experience in the insurance industry or a related field
• Ability to work independently and as part of a team
• Detail-oriented with excellent organisational skills
• Proficiency in using digital tools and platforms
• A customer-focused mindset
• Willingness to learn and adapt

If you're ready to take on the challenge of transforming the insurance experience, apply now to become a Customer Service Advisor with our client. Join a team that's leading the way in making insurance straightforward and accessible for everyone.