Customer Onboarding Lead (Data Integrations)

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Customer Onboarding Lead (Data Integrations)

Sector: Insurance
Role: Manager
Contract Type: Permanent
Hours: Full Time

Introduction
Bell & Clements (B&C) is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd's Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world.

We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through in-house binding authorities, while providing customers with access to Lloyd's, London Market companies, and Munich Re owned capacity in Germany and the US.

Why join us?
We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As our business continues to grow, we are committed to expanding our team and provide development opportunities to ensure we are always supporting our people in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work-life balance initiatives (including hybrid working), financial wellbeing packages as well as training, development and career opportunities.

Data Solutions, Customer Onboarding Team
Bell & Clements aims to provide US-based Managing General Agents (MGAs), Coverholders, and Third-Party Administrators (TPAs) with the most comprehensive, efficient, and time-sensitive reporting process available among carriers to manage binding authority contracts.

Based in London, the Customer Onboarding Lead reports to the Chief Innovation Officer and is part of the Data Solutions Department. The Customer Onboarding Team is responsible for designing and building data models to capture standardised premium and claims datasets that meet the business and market requirements within which B&C operates and ultimately onboard our clients to the datasets.

The Role
We are seeking a highly skilled Customer Onboarding Lead with a strong background in insurance data and client integrations. This role is critical to building and refining insurance datasets while developing integration specifications to ensure seamless data onboarding of our US-based MGAs and TPAs.

Responsibilities

• Customer Onboarding Coordination:
  • Collaborate with stakeholders to lead the design and build out of insurance datasets, ensuring data quality, integrity, and compliance with industry standards.
  • Manage internal resources to help clients achieve a smooth and successful onboarding process.
  • Act as the primary point of contact for clients during the onboarding phase.
• Business Analysis and Data Integration:
  • Initiate client integration projects in alignment with a flexible project management governance framework, taking ownership of producing all necessary artifacts.
  • Work with MGAs/TPAs and vendors to lead the integration of insurance datasets, ensuring seamless real time or monthly data exchanges.
  • Work closely with stakeholders to create data mapping strategies for smooth data transfer between systems.
  • Build schema definitions for XML and JSON data formats including Excel, ensuring consistency and accuracy across data exchanges.
  • Ensure all integrations are tested and signed off before going live.
• Project Management:
  • Plan, schedule, monitor, and report activities related to all client onboarding projects with regular communication on progress and identify risks/issues to all key stakeholders.
  • Address and resolve risks or blockers during the integration process.
  • Proactively identify areas for improvement, define the changes and accelerate their implementation to enhance integration delivery and improve the customer experience.
• Team Leadership and Client Relationship Management:
  • Mentor and manage team members, fostering growth and performance.
  • Build and maintain strong relationships with clients, understanding their technical requirements and providing tailored support for successful data integration and API adoption.
  • Facilitate information-gathering workshops with stakeholders.
• Technical Documentation and Support:
  • Own the creation and review of technical documentation, including API guides, data models, and integration specifications.
  • Provide technical guidance and support to clients during the onboarding process, including technical guidance on integration of systems, field mappings, API key provisioning, authentication, and data formatting.
  • Collaborate with clients and IT teams to test and validate API integrations, ensuring data accuracy and integrity.

Key Skills and Experience

• Business Analysis knowledge and experience gained within the insurance industry, preferably Lloyd's of London and other Company Markets.
• Strong understanding of insurance data models, including claims, policies, and contracts.
• Familiarity with data formats, including JSON, XML, and CSV.
• Proficiency in manipulating and analysing data using tools like Excel or Dataiku.
• Excellent problem-solving skills and the ability to assimilate large amounts of information into concise summaries.
• Demonstrated ability to build strong working relationships and collaborate effectively with stakeholders.
• Strong oral and written communication skills, capable of facilitating workshops and producing high-quality documentation.
• Commitment to continuous learning and development.
• Familiarity with project management tools and methodologies.
• SQL

Benefits
This position is offered on a Permanent basis. Annual salary will be dependent on the skills and experience of the successful candidate. Annual leave - 25 days per year (plus bank holidays), increases with length of service. Health & Wellbeing - our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an annual allowance (currently £550) for activities which supports health and wellbeing. Hybrid and remote working - to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week. Flexible working hours - the opportunity to flex your working hours. Professional Qualification Support - (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Generous gender-neutral family leave policy - employees with 26 weeks' continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Team fun - warm and social culture with regular get-togethers.

Equal Opportunities
Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status. At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!