Customer Planning Manager

Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre, London, EC1N 2HT
Contract type: Permanent
Business area: Marketing
Closing date: 30 April 2025
Requisition ID: 300871

We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you'd think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does.

Joining Sainsbury's as a Customer Planning Manager means being an integral part of a dynamic and customer-centric organisation that values innovation, collaboration, and creativity. You will have the opportunity to shape and drive brand plans for our Argos and Habitat brands, working closely with key stakeholders across the business to bring these plans to life through strategic marketing initiatives. With a focus on customer satisfaction, commercial success, and brand communication, you will play a crucial role in guiding the direction of our marketing efforts and contributing to the growth and success of our brands.

What you'll do

As the Customer Planning Manager for Sainsbury's Marketing Planning & Propositions division, you will play a pivotal role in developing and driving brand plans for the Argos and Habitat brands. Your responsibilities will include supporting the development of 3-year brand plans, obtaining stakeholder input and alignment, answering key strategic brand questions, and collaborating with various teams to develop a customer plan that aligns with business priorities and delights customers. You will work closely with insight to develop customer strategies, drive prioritisation through annual 'jobs to do', and use inflight insight to anticipate risks and opportunities for plan adjustments. Additionally, you will lead strategic PIRs, collaborate with trade planning and commercial teams, and maintain alignment with stakeholders through forum updates.

Who you are

As a Customer Planning Manager for Sainsbury's Marketing Planning & Propositions division, you are a strategic and customer-focused professional with a passion for developing and driving brand plans to achieve business success for the Argos and Habitat brands. With your experience in marketing strategy and planning, you possess the ability to balance analytical thinking with creativity and innovation, ensuring that brand ambitions are aligned with customer needs and commercial objectives. Your strong influencing skills, relationship-building capabilities, and resilience enable you to collaborate effectively with key stakeholders, drive strategic decisions, and lead the development of annual marketing customer plans that deliver impactful results.

We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.

Please see for a range of our benefits (note, length of service and eligibility criteria may apply).