Customer Rectification Consultant

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Customer Rectification Consultant

Location: York

Salary: £27,000

Are you someone who cares about what we do for our customers and strives for the best possible customer outcomes? This Customer Rectification Consultant role that sits within the Product Governance Programme will respect customers' interests in compliance with Aviva's purpose and the principles of Treating Customers Fairly.

The right candidate will have previous experience within a customer services role and knowledge/experience of the financial services industry.

A bit about the job:

Aviva has made a commitment to the regulator to ensure contractual issues are resolved for our customers. The HCS Product Governance (PG) Programme ensures we fix Risk Events that are raised from a 'tap off' and rectification perspective.

We require a Customer Rectification Consultant to support PG projects in delivering rectification activity in an efficient, timely and most importantly accurate way, thereby creating value for our customers.

Tasks include:

1. Excel manipulation of data files.
2. Producing mail merges.
3. Written communication with customers.
4. Managing ad-hoc queries and liaising with Operational, Complaints and outsource teams.
5. Case tracking and compilation of Management Information, working closely with the Project Manager, Actuarial lead and a variety of other colleagues across UK Life.

Skills and experience we're looking for:

1. Excellent written communication ability.
2. Well organised and able to plan/prioritise effectively.
3. Excellent stakeholder management capabilities.
4. Strong Word and Excel skills.
5. Keen eye for detail.

What you'll get for this role:

• Salary around £27,000 - depending on location, skills, experience, and qualifications
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to .

About Us

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.