Customer Relationship Consultant

Customer Relationship Consultant

Apply locations: Ripon, England

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: JR2721

The role of Customer Relationship Consultant is a permanent position working full time (36 hours per week Monday-Saturday to cover branch opening hours).

Mon, 3 Mar 2025

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant within our Ripon Branch.

The role includes engaging in conversations to find out our customers' needs, providing information about our full savings range, products, and services. You will also engage with our customers through our 'My Review' appointments to understand and discuss their financial goals. By listening and getting to know our customers, you will help them review their circumstances and identify the most appropriate products to suit their needs.

Our branches are the heart of our local communities; however, increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. Whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.

What Will You Be Doing?

• Engaging, understanding and identifying customer needs through asking great questions and listening to customers.
• Acting as the first point of contact for customers in branch.
• Conducting 'My Review' customer appointments face to face, virtually or by telephone.
• Proactively contacting our customers over the phone to identify and discuss their needs.
• Educating customers on a range of products and services.
• Using internal systems to ensure customer records are accurately maintained.
• Adhering to appropriate policies, standards, controls and limits of authority applicable to your role.

• Previous experience of interacting with customers, either in person or over the phone.
• Enjoyment in meeting new people and engaging in purposeful conversation.
• Ability to work well alongside others, with a 'one-team' mindset.
• Ability to manage time effectively and handle a variety of customer interactions.
• Desire and ability to grow, adapt and change while accommodating business needs.
• Effective communication skills with the ability to influence different audiences.

The role is permanent, working 36 hours per week. The salary is up to £25,000 per annum, depending on experience, plus benefits.

Benefits include:

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, rising with service.
• Holiday trading scheme.
• Generous employer matched pension contributions.
• Access to health and wellbeing benefits.
• Paid volunteering days.
• Colleague mortgage and savings accounts.
• Commitment to training and development.
• Private medical insurance.

Diversity and inclusion are a priority for us. We encourage applications from individuals of all backgrounds.

If you have a disability or condition that may affect your performance during our selection process, please contact our Talent Acquisition team at .