Customer Selections & Analytics Consultant Stratford-upon-Avon

Customer Selections & Analytics Consultant

Region: Midlands

Contract type: Permanent

Reference number: SMD100690

Working pattern: Full-time

Salary: Up to £48,000 + 17.5% annual bonus + benefits package

About the role

Are you ready to make your mark in the world of data? Do you want to harness advanced technical techniques to drive impactful marketing, research, and customer communication strategies? We're looking for a Customer Selections & Analytics Consultant who thrives in a dynamic environment, loves working with cutting-edge data processes, and is passionate about delivering actionable insights that transform business decisions.

You'll harness your expertise in SQL and advanced statistical methods to develop accurate customer selections, ensuring compliance and optimal targeting to align with key business strategies. You'll build, maintain, and enhance self-serve dashboards to evaluate campaign performance, deliver clear insights, and provide actionable recommendations for stakeholders to refine their campaign strategies and achieve maximum ROI. You will gain an in-depth understanding of various datasets to become the go-to SME for sourcing, analysing, and delivering customer data for selection activities, ensuring efficiency and accuracy in every analysis and report. Working closely with internal teams and stakeholders, you will understand their needs and objectives, offering expert guidance and solutions that deliver tangible business value through insightful presentations, dashboards, and selection designs. You'll foster clear communication by explaining complex data insights in a way that's easily understood by stakeholders at all levels. Ensure that every project is executed on time, to specification, and with measurable outcomes.

In addition, you will stay ahead of the curve by continuously enhancing your knowledge of data technology, techniques, and industry trends, and apply your learnings to improve processes and outcomes and become a key player in shaping the future of customer targeting and data analytics!

About you

We're seeking a dynamic and skilled professional who thrives in a fast-paced environment and can turn complex data into actionable insights. You have hands-on and proven experience with SQL, and you're comfortable using it to query, analyse, and manage large datasets. You have experience working with data visualisation tools, particularly Power BI (though other tools are also valuable), to create insightful and visually appealing reports and dashboards. You've successfully worked in a similar role and have a strong track record of delivering results through data analysis and strategic decision support. You've supported strategic decision-making by providing data-driven insights and actionable recommendations that contribute to business success and have proven experience managing a variety of stakeholders, tailoring your approach to meet their unique needs and ensuring alignment with business objectives.

To join our team, you must also have:

• A customer mindset, you're always thinking about how to deliver value for customers, ensuring that the data you provide supports customer-centric decision-making.
• Excellent communication skills, both verbal and written.
• Strong attention to detail ensuring all work is accurate, high-quality, and aligned with business goals.
• Fantastic analytical skills, you excel at interpreting data and translating it into insights that drive business decisions and strategies.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £48,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only two companies to receive the award for the ninth consecutive year.