Customer Service Associate - London

Customer Service Advisor X20

£28,000

6-month FTC

London - Remote

A leading IT Consultancy is looking to recruit several customer service specialists to support a key end client. This is a fully remote position, but you will need to complete a 2-week training course at the end client based in London (Stratford)

You will

• Handle in-bound and out-bound calls, responding to customer complaints
• Escalating problems to the technical team or Supervisor
• Updating customer information in the company database
• Providing information about new and existing products and services
• Tracking and processing new orders and refunds
• Making sales and processing payments, when necessary
• Performing administrative tasks as assigned by the Supervisor