Customer Service Field Engineer

We are looking for a dedicated Customer Service Field Engineer to join our team. Your role will involve delivering after-sales services, including inspections, preventive maintenance, repairs and technical troubleshooting. On site, you will oversee clients and subcontractors, while in the office you will manage intervention planning, administration, debriefings and helpdesk support.

Join us to ensure seamless customer satisfaction and operational excellence!

ABOUT THE JOB

As our Customer Service Field Engineer, you will:

• Collaborate with the Customer Service Managers to prepare and plan service interventions.
• Coordinate on-site service interventions, including meetings, safety training, job safety analysis and risk assessments.
• Execute or supervise service interventions, coordinating with subcontractors and suppliers to ensure smooth site operations.
• Identify and troubleshoot problems, adjust combustion settings with emission measurements and ensure all maintained parts undergo a thorough functional check.
• Manage all necessary documentation and ensure compliancy to safety and quality regulations.
• Provide remote client support via the helpdesk and manage records in the CRM system.

ABOUT YOU

We imagine our ideal candidate would:

• Hold a master's degree in technical engineering. Whether you are freshly graduated or have some experience, we're eager to welcome you and provide thorough training in VYNCKE technology.
• Combine good organizational skills with a customer-oriented mindset and a proactive personality.
• Have excellent communication skills and love working with others in a team.
• Be willing to travel and work abroad (max 5 days/week).
• Be fluent in English, with local and other languages as a plus.

ABOUT OUR OFFER

• Join VYNCKE, and we can promise you that you will embark on a learning journey.
• We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
• You'll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
• Your career is more than a job - it's a path to making a meaningful impact in the world of clean energy, one project at a time.

Eager to know more about this specific job opportunity? Don't be shy: contact us!