Customer Service Represenative

Customer Service Specialist

Location: Loughborough, Leicestershire - Hybrid

Contract Length: 12 months

PAYE Rate: £14.48 - £18.10 per hour (PAYE) Inside IR35

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, this is your chance to join us as a Customer Service Specialist, providing excellent customer service to our clients global medical device manufacturing organisation.

What You'll Be Doing:
. Provide customer service and support to customers utilising various systems such as SAP and Salesforce.
. Ensure all transactions consistently meet required compliance standards and defined Service Level Agreements (SLAs).
. Proactively manage accounts and orders, using SAP and Salesforce to deliver excellent customer service to priority customers.
. Ensure customer orders are accurate via EDI.
. Run the daily order book, assist with pricing, stock availability, back orders, and address any other queries customers may have regarding our products.
. Liaise with business contacts on customer relationship management using Salesforce.
. Collaborate with all internal teams, such as logistics, to resolve issues, provide the highest level of service, and ensure timely resolution of queries within SLAs.
. Participate in company initiatives, such as daily tier reviews, team meetings, and training, and complete all compliance and EHS courses as required.
. Manage key accounts, with a focus on relationship-building skills.
. Conduct regular customer/business contact calls as required.
. Run the daily order book, assist with pricing, stock availability, back orders, and address any other product-related queries.

Experience, Skills & Capabilities
. Previous experience in a Customer Service/Order Executive role.
. Experience with SAP and Salesforce.
. Strong problem-solving skills, ownership, and the ability to work as part of a team, as well as independently.
. Good written and verbal communication skills are essential.
. Strong organizational skills.
. Ability to manage change, including quickly adapting to new systems and processes.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.