Customer Service Specialist

CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company, at their site in Motherwell, on a contract basis for 12 months.

Salary:

£15.00 - £17.00 PAYE or UMB £19.89 - £22.55 per hour.


Customer Service Specialist Role:

• Manage customer communications within agreed service levels and maintaining high quality service.
• Offer first and second line digital support across several platforms whilst promoting the use of available tools.
• Communicate with Third party suppliers to process required purchase orders or resolve any logistical queries.
• Support other departments and stakeholders to ensure smooth operation.
• Ensure all data on our systems is kept up to date as required.

Your Background:

• Experience of Customer Relationship Management system and tools.
• Customer Service experience (preferably in a contact centre environment).
• Experience with both business to business and consumer-based customer service.
• Grade C or above at GCSE or equivalent in both English Language and Maths.
• Excellent written and verbal communication skills, and be able to communicate with maximum impact.

Company:

Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.

Location:

This role is based at our client s site in Motherwell for 2 to 3 days per week, with the rest home working.

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference .

Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.