Customer Service Specialist

About the company:

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 38,000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical EMEA, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium.

We are looking for a Customer Service Specialist who is customer-oriented, proactive, and a team player to join us in our Customer Service team, based in our Mechelen office in Belgium.

About the role

You will be working in a team that is dedicated to providing exceptional products and services, ensuring utmost customer satisfaction. As a Customer Service Specialist, you will be responsible for the full follow-up of shipments ordered by our customers, optimizing timelines and quality of delivery, and providing all required shipping documentation.

What you'll do

• Be the first contact for our customers
• Prepare and follow up on the delivery flow of orders with agreed partners
• Coordinate the issuance of correct shipping documents to customers
• Handle logistics topics, including arranging transports via sea, air, and truck
• Keep customers and Sales Responsible informed about the status of orders, shipments, and delivery details
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
• Collaborate with team members to improve overall customer service processes and standards
• Identify and solve issues with colleagues and other departments

What you'll need

• At least 1 year of experience in shipping documentation, logistics, and/or customs
• Accuracy and precision in administration
• Customer-oriented and commercial attitude
• Strong communication skills
• Ability to work under stress and meet deadlines
• Flexibility and adaptability
• Problem-solving skills with a process-oriented approach
• Proactive and initiative-taking
• Team player with a positive attitude, open-minded, and willing to learn and grow
• Strong MS Office skills; experience with SAP is an asset
• Fluent in English; any other language is a plus

Why you should apply

• Opportunity to develop and grow in a fast-paced international business setting
• Competitive salary and benefits package
• Friendly and dynamic workplace environment
• Autonomy and encouragement to take initiative
• Be part of a "Nipro family network" that draws upon talent from around the globe