Customer Solutions Consultant

Infopro Digital Group are recruiting for a talented and motivated Customer Solutions Consultant to join our team on a permanent basis in Haynes Group Limited, who sit within Infopro Digital's Automotive division. Infopro is a global organisation with 4,000 employees based in 18 Countries and a turnover of €550 million.

With the global expansion of its customer base and demand for its services growing, we wish to expand the Customer Solutions team. We are looking for a Customer Solutions Consultant to work closely with both the Sales and Account Management teams to provide pre-sales technical and product support, scoping of work, management of project deliveries, and customer queries post-solution delivery. As a market leader, Infopro Digital Automotive has developed a range of innovative digital data solutions across three core disciplines - lubricant, tyre, and technical vehicle maintenance, which support the data needs and objectives across a variety of vertical markets.

This job is located in our offices in Swindon, UK. It is anticipated that after a short period of training, the role can be hybrid with a mix of 2 days office-based and homeworking. This is a permanent full-time role.

Responsibilities:

1. Eliciting and interpreting customers' requirements to identify workable solutions in coordination with internal stakeholders.
2. Using technical and product knowledge to deliver digital and data-related projects to customers.
3. Organising internal stakeholders' time to deliver projects on time and against budget.
4. Liaising directly with the customer during all phases of the project cycle through to order fulfilment.
5. Providing training and support for customers on systems and software.
6. Developing strong customer relationships to encourage subscription renewal.
7. Identifying improvements to the professional service delivered based on experience gathered from customer engagement.
8. Identifying new opportunities through client relationships and feeding back to the Sales and Account Management teams.
9. Managing projects to ensure all deliverables meet established quality standards and customer expectations.
10. Monitoring the support desk system to ensure queries are answered satisfactorily and promptly, identifying any blockers to resolution.

Minimum Requirements:

1. Previous experience in a Customer Support or Project Coordination (preferred sectors include automotive after-market, software solutions, data or e-cataloguing).
2. Good IT and organisation skills with a well-developed approach to prioritisation and planning.
3. Ability to manage product-related discussions both internally and externally and to clearly articulate technical solutions to prospective customers.
4. Good communication skills, both written and verbal, emphasising customer perspective and understanding customer needs.
5. Strong teamwork and interpersonal skills essential.
6. Self-motivated individual who can work with minimal supervision after training.

Location: Hybrid working - attending our office in Swindon, Wiltshire - 2 days per week.

Benefits:

• Generous base salary
• Commission structure based on your own performance.
• 25 days annual holiday (rising to 30 days)
• Birthday day off
• Life Assurance
• Group pension scheme
• Employee Assistance Programme
• Cycle to Work, Gym Discounts and more

Learn more about us:

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision-makers make informed decisions and companies develop their business and performance in a sustainable way.