Customer Success Engineer

Location: London (hybrid working 2 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Thought The AA only provide roadside assistance? Think AA-X.

Technology has made human life easier; from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA-X we are on a mission to re-invent the car ownership and usage experience.

We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives.

As a Customer Success Engineer within AA-X, you'll be apart of the UK's largest and most trusted driving company, developing and testing human-centric products and services fast; whilst giving AA members first access to everything we build. Are you ready for a career where you're always ahead?

This is the job

At AA-X, part of the UK's largest and most trusted driving company, we develop and test human-centric products and services rapidly, giving AA members first access to everything we build. Are you ready for a career where you're always ahead?

As a Customer Success Engineer for Vixa Pro, our connected vehicle health product for fleet customers, you will work closely with our customers from initial technical meetings through implementation and integration. You will act as the primary technical contact, building strong relationships and serving as a bridge to our product development teams.

What will I be doing?

• Build trusted customer relationships with a customer-first mindset and technical excellence.
• Respond quickly to technical support issues, solving or escalating them while maintaining clear communication.
• Perform daily technical operations, resolving technical issues to full closure.
• Support field services for customers, including installations, upgrades, break-fix, and expansions.
• Advocate for customer priorities and continuously track and follow up on bugs, feature requests, and escalations.
• Identify opportunities for continuous improvement to ensure full adoption and usage of Vixa Pro.

What do I need?

• Strong experience within backend engineering and/or customer success engineering.
• Strong understanding of technical implementation processes and confident to be a technical SME with the ability to contribute to technical discussions and ideas.
• Ability to manage time and workload with rapidly changing priorities.
• Excellent written and verbal communication and presentation skills with the ability to translate technical terms to non-technical audiences.
• Diligent and data-driven, committed to continual assessment and improvement.
• Strong technical aptitude with the ability to apply knowledge to new technologies and challenge peers and superiors to ensure adherence to quality standards.

Additional information

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.