Customer Success Executive (German + one European language) - Graduate role

Proudly creating game-changing technology products for a wasteless, sustainable future.

Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Since our founding in London in 2013, we have grown into a global leader in food waste reduction technology, operating in 70+ countries with major clients like IKEA, Accor Hotels, IHG, Marriott, and Compass Group. Our award-winning Winnow Vision system, powered by artificial intelligence, automatically tracks and analyzes food waste, revolutionizing the hospitality industry. Winnow's clients, on average, reduce waste by over 50% by value and sustain savings. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for restaurants. Watch our short videos on our YouTube channel to see the system in action.

We are looking for a passionate and driven Customer Success Executive to join our Operations team in London - helping businesses implement our SaaS technology, reduce waste, and drive lasting change.

About the Operations Team

The Operations team is responsible for the onboarding and implementation of our technology across new customers, as well as ensuring ongoing success once the system is up and running on client sites. The team manages the processes, systems, and controls which enable our business to successfully scale and grow. They continually review these processes to provide innovative enhancements to achieve operational excellence, enabling our clients to meet their strategic objectives.

Our Operations team consists of over 20 colleagues based in London, Dubai, Singapore, and Chicago.

About the Role

This is an exciting opportunity for a graduate or early-career professional to play an instrumental role in implementing our technology in our growing markets in Europe. This role might suit someone looking for their first permanent opportunity.

If you are a driven, tri-lingual, entrepreneurial candidate with strong problem-solving skills who is excited about supporting exciting projects and delivering outstanding results, we would love to hear from you. This role will involve regional and international travel, and you should be comfortable spending around 25% of your time travelling.

Key Objectives

• Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful.
• Manage the process of smoothly onboarding customers, training multi-disciplined teams to use Winnow both in person, in central training locations, and remotely.
• Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnow's insights.
• Proactively analyze client reports and troubleshoot with the client where needed.
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary.
• Identify opportunities to improve processes, customer experience, and product.
• Support our front line tech and customer support team with client inquiries where required.

Minimum Requirements

• A recent graduate or early-career professional eager to kickstart a career in sustainability, SaaS, and customer success.
• Fluent in English and German plus one additional European language (Dutch, French, Spanish, Italian, etc.).
• Excellent communication and relationship-building skills.
• Ability to interpret data, identify trends, and make strategic recommendations.
• Thrives in a fast-paced, high-growth environment.
• Excited to work for a company that is making a real-world impact.

Why Join Winnow?

• Mission-driven work: Help solve one of the world's biggest sustainability challenges.
• Tech and AI-powered: Work with cutting-edge technology and gain hands-on experience with AI-driven SaaS solutions.
• Global exposure: Work with major global brands in hospitality and food service.
• Skill development: Develop expertise in customer success, data analysis, and operations.
• Be part of a game-changing team: Work with passionate, mission-driven colleagues who make a difference.

If you're excited about sustainability, technology, and working with global clients, we'd love to hear from you! Apply now and help us build a future where food is valued, not wasted.

Compensation and Benefits

• Competitive base salary.
• Eligible for Customer Success discretionary bonus scheme.
• Company stock options package.
• Matching pension scheme.
• 2 Wellness hours per month plus a £48 gross monthly wellness allowance.
• 25 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave.
• Company part-funded private health insurance and eyecare allowance.
• Life insurance (3 times base salary).
• Employee Assistance Programme - 24/7 helpline for your wellbeing.
• Learning and development allowance of £300 annually.
• Cycle to work scheme.
• Hybrid way of working - we're all in the office on Tuesdays and Thursdays.
• Company provided breakfast & snacks on office days.
• Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then.
• Great office space in central London and a great working environment.
• You will love what you do - waking up every day solving one of the biggest social problems of our generation - food waste.
• Committed team members with broad experience who share a common passion to build a world-class business.