Customer Success Manager - Finance

Customer Success Manager - Finance

Market Leader in Ed Tech

An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience of using School and/or MAT Finance systems - for example school bursars, business managers or finance managers who are seeking a career change.

It is important that candidates are highly motivated, positive and willing to learn and adapt as the software changes and improves.

Job Functions:

• Provide training to and act as a Customer Success Manager for schools and MATs - applying your knowledge of the Bromcom Finance products to provide 1-2-1 phone call and onsite support for new users, covering key business processes.

• On an ongoing basis, provide enhanced advice and consultancy services on software best use.

• Act as a point of escalation for your customers, for example on helpdesk cases.

• Manage your own calendar to ensure that your time is spent where needed.

• Conduct health checks and other proactive checks on your sites, as part of the service.

This role can involve some travel, depending on where the customers are. This would be discussed as part of the recruitment process.

Required Experience/Skills:

• Experience of existing school finance software and key processes, such as a school bursar, business manager or finance manager.

• Excellent communication and presentation skills.

• Natural interest in systems - data analysis and reporting.

• Ability to learn and adapt as our software changes.

• Self-organised and a self-starter.

• Excellent people skills.

Bromcom is an equal opportunities employer.