Customer Success Manager

A little bit about us

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track , a list of the fastest-growing private tech companies in Britain, we're always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

Because this part deserves a place at the top of the job ad Here at Pion, we're working hard to grow an inclusive, diverse and respectful group of people we're proud of. Accountability plays a big role in our company values, and we're totally honest, open and transparent about our ED&I efforts. This is why we've made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it's all part of .

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at .

Are you passionate about building strong client relationships and helping businesses unlock the full value of their products? As a Customer Success Manager, you'll play a pivotal role in supporting our clients, ensuring they achieve their strategic goals, and identifying growth opportunities.

Responsibilities include:

• Client Enablement: Work closely with the Account Management team to help clients understand the value our products bring to their business.
• Client Updates: Conduct monthly and quarterly business reviews to maintain accountability, track progress, and ensure alignment with client strategies.
• Success Plan Management: Implement and manage detailed success plans tailored to each client's objectives.
• Churn Risk Mitigation: Proactively identify clients at risk of churn and implement strategic plans to address challenges and maintain satisfaction.
• Growth Identification: Spot and nurture expansion opportunities, ensuring clients see continued value in our offerings.
• Campaign Reviews: Set clear goals at the start of campaigns, analyze performance data, and present actionable insights to optimize future activity and drive growth.

A little bit about you
We'd really like to hear from you, if you have

• Experience working with diverse product offerings.
• A proven ability to identify expansion opportunities, generate leads, and drive upsells.
• A track record of meeting targets and contributing to team OKRs.
• Strong communication skills with the ability to confidently express ideas and build relationships.
• Experience managing a portfolio of clients with a focus on growth and retention.
• A data-driven mindset, using insights to make informed decisions and guide strategies.

Life at Pion

Let's take a look at just a few things that make Pion an amazing place to work

• Competitive salary.
• 30 days of annual leave, plus public holidays.
• Accredited 'Great Place To Work' company in three categories.
• Hybrid working environment, the ability to collaborate with colleagues but also pick two days you'd prefer to work from home.
• Flexibility with working hours.
• Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
• Incredible partnership discounts for the biggest brands in the world.
• Commitment to personal development and career growth.
• £200 work from home set up allowance.

Want to know more?
Check out our career site for everything you need to know about starting a career with Pion

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion's use of your personal information.