Customer Success Manager

About Johnson Controls FM:Systems: Johnson Controls FM:Systems provides innovative workplace management technology, helping facility and real estate teams create ideal workspaces. Our solutions in space management, asset maintenance, real estate planning, resource scheduling, and sustainability empower clients to optimize their facilities and enhance efficiency.

What We Can Offer

• Competitive salary.

• Hybrid/Remote working

• 25 Paid holidays + BH and sick pay.

• A benefits package including a 7% matched pension, free life assurance, private medical coverage, and an employee assistance program.

• Employee perks such as discounts on high-street brands, a cycle-to-work scheme, and discounts on Johnson Controls security products.

• Access to world-class training, career development programs, and business resource groups.

• A supportive and collaborative work environment.

What You Will Do

As a Customer Success Manager, you will ensure the ongoing success of customer installations and relationships. This role requires strong organizational skills, business acumen, technical orientation, and excellent relationship-building abilities.

Responsibilities:

• Guide and mentor customers on product use, best practices, and new features.

• Act as a trusted advisor for current and future product offerings.

• Advocate for customers internally, collaborating with various teams.

• Provide regular status updates to leadership, highlighting high-risk and upsell opportunities.

• Maintain positive relationships with customer project teams and executive sponsors.

• Serve as an escalation point between Johnson Controls FM:Systems and customers.

• Offer feedback on product usage and enhancements.

• Ensure clear communication and collaboration within teams.

What We Look For

• 10+ years of experience, with at least 5 in customer-facing roles.

• 5+ years managing enterprise software implementations.

• Proven ability to implement and communicate new processes.

• Strong problem-solving skills and technical documentation abilities.

• Experience with data tools for executive reports and dashboards.

• Excellent communication, writing, and organizational skills.

• Knowledge of web technologies and relational databases.

• Experience with CAFM/IWMS/CMMS applications preferred.

Johnson Controls FM:Systems is an equal opportunity employer committed to diversity and inclusion. We value all employees' talents and support an inclusive and respectful environment.

Ready to start a rewarding career with Johnson Controls? Apply now and be a part of our innovative journey in workplace management technology!