Customer Success Manager, Europe

Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection.

Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future.

As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture, and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge!

We are seeking a Customer Success Manager for the EMEA region to support our growing institutional client base. This role will be responsible for managing client relationships, driving retention, and ensuring customer satisfaction across our European, Middle Eastern, and African markets.

• Manage onboarding of new clients, including introduction calls and organising cross-functional teams
• Set up and maintained reporting and rebates for institutional clients
• Guide customers through the Figment app and provide comprehensive platform training
• Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support
• Schedule and conduct regular client meetings to maintain strong relationships
• Manage wallet address configurations and technical documentation
• Coordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback
• Deliver protocol-specific content and network updates to customers

• 5 years of customer success or account management experience in fintech or digital assets
• Strong understanding of blockchain technology and proof-of-stake networks
• Experience working with institutional clients such as asset managers, exchanges, or custodians
• Excellent communication skills with the ability to explain technical concepts clearly
• Strong project management and organizational abilities
• Fluency in English required; additional European or any other languages are a plus

In addition to collaborating with other Customer Success team members, this role will collaborate most often with our Sales Engineers, Sales, Product, Revenue Operations and Business Operations teams.

• At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process.
• We are a team of under 200 members, which allows for an impactful contribution from day one.
• We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth.
• Our culture is one of honesty, professionalism and risk taking in a high-growth environment.
• Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!).

One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process.

To learn more about Figment, our team, and the amazing work we are doing, visit our website. Are you ready to join us?