Customer Success Manager with technical SaaS experience

About Driftrock

Driftrock was founded in 2013 with the goal to make marketing better. There's no excuse for being chased around the internet by images of products you've already bought. We believe marketing should be as compelling as content from your friends. This is only possible with the smarter use of data. People data can be used to both protect privacy and deliver relevant, useful content that people actually want to see. When you do this, brands also benefit from better results.

We work with some of the world's biggest brands such as BMW, Honda, and Volkswagen, as well as some of the world's leading platforms, such as Amazon, Meta, Auto Trader, and Google. We're at the cutting edge of demand generation technology.

We're a team of passionate, friendly, driven people who work hard, but also believe that you can do that whilst still enjoying life! We have a balanced, flexible culture where we have fun and achieve big things for the company and our awesome clients.

We're a remote-first company, but we meet regularly in person and can provide flexible workspaces to give you the freedom to choose how and where you would like to work each day.

You can learn more here - About Driftrock

Why join the team?

Live more

• Flexible hours - start early or finish late depending on how you like to work.
• Remote working - you can either work from a coworking space or from home.
• Maternity and Paternity - Family comes first, so we have a package that means you can spend the time you need with your growing family.
• Holidays entitlement: going up a day each year, capped at 28.
• Health plan covering medical cover as well as dental, vision, hearing, mental health, cancer, rewards points, and more.

Learn more

• An open culture where we learn from each other and together.
• Budget to attend conferences or courses.
• Flexibility to take courses or time on personal goals.

Play more

• Annual retreat.
• Monthly virtual get-together.
• We celebrate anniversaries and birthdays.

Earn more

• We believe in meritocracy and know that it's important you feel secure with what you earn, and your financial security.
• Everyone has share options in the company with very favorable option agreements. For example, when you leave the company, you can keep vested share options as options rather than having to buy them or losing them like most companies.
• Annual review process to help you set goals and increase your pay based on what you achieve.
• Competitive starting salaries at all levels.
• A company pension scheme contribution.
• Life Assurance and Income Protection policies.

Certain benefits are exclusively available to employees based in the UK.

Employees based abroad will be onboarded through an Employer of Record after passing probation period and will follow the legal regulations applicable in their respective countries.

OUR VALUES

WE CARE

There are too many marketing companies out there selling hot air. We genuinely care about what we do, and the impact it has for our clients, everyone in the team, and end customers.

PEOPLE-FIRST

We believe that by putting people at the core of everything we do, we deliver a better experience for end customers and brands.

BE BETTER THAN YOU WERE YESTERDAY

We bake continuous improvement and learning into everything we do internally, and for our clients. It's fun and constantly pushes us to stay top of the game in everything we do.

BE THAT PERSON

If something needs fixing, fix it. It's never someone else's problem.

By applying for this job, you hereby give us permission to store your data on our secure applicant tracking system and to contact you with regards to Driftrock job opportunities.

We process your data for recruitment purposes only. We would like to keep this data until our open role is filled. When that period is over, we will either delete your data or inform you that we will keep it in our database for similar future roles for the subsequent 12 months.

Here's a link to our privacy policy: Privacy Policy . In this policy, you will find information about our compliance with GDPR (data protection law). You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies, or restrict our processing of your data.

You have the right to lodge a complaint about the way we handle your data with the UK supervisory authority (Information Commissioner's Office) or you can contact our DPO for more information or concerns.