Customer Support Advisor - 2 Month Contract/Could go Perm

Job Title: Customer Support Advisor

Location: London

Salary: £11 per hour (£23k pro rata)

In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers.

Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.

1. Acting as a first point of contact for any customer service queries or complaints.
2. Answering inbound calls.
3. Resolving customer queries or allocating to the responsible team member.
4. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals).
5. Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business.

1. Generating contracts in our loan management system for rental and non-regulated rent-to-buy products.
2. Providing customers with contract and vehicle documentation.
3. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation.

1. Hard working.
2. A friendly personality.
3. Good communication skills via email, phone, text, etc.
4. A basic understanding of, and interest in, vehicles.
5. Strong attention to detail.
6. Enjoy contributing to the team and growing with our company.
7. A good communicator, patient, understanding, and genuinely enjoys helping customers.
8. Good time management and multi-tasking skills.
9. Happy to work under pressure.