Cyber Claims Advocate

We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office.

The role: Cyber Claims Advocate

Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast-paced environment.

This role offers the opportunity to learn from industry leaders and develop your cyber subject matter expertise while working in a supportive and growing team. If you are passionate about your profession and eager to grow, we want to hear from you!

We will rely on you to:

• Triage cyber incidents, ensuring clients receive urgent specialist advice and support to mitigate loss and maximize coverage outcomes.
• Provide proactive, tailored claim guidance throughout the lifecycle of complex claims, managing client expectations effectively.
• Engage with primary and excess insurers, advocating for clients through submissions and escalation meetings as necessary.
• Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss.
• Assist in managing vendor relationships and creating visually appealing content and presentations.

What you need to have:

• Advanced knowledge of Microsoft Office, particularly PowerPoint and Excel.
• Minimum of 1-2 years' experience within commercial / corporate / cyber claims environment.
• Excellent verbal and written communication skills, demonstrating critical thinking.
• Strong organizational and time management skills with a high level of attention to detail.
• Ability to work within a team as a self-starter, being proactive, responsive, and resourceful.
• Flexibility to manage changing priorities in a high-pressure, deadline-driven environment.

What makes you stand out:

• A degree is preferred, with experience in data privacy, cyber incident management, or response services being a plus.
• Proven ability to build strong relationships with internal colleagues, clients, and carriers.
• Resourcefulness and the ability to work independently while bringing solutions and ideas to the firm.
• Experience dealing with London Markets would be advantageous.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.