CyberArk Subject Matter Expert

Role Title: CyberArk Subject Matter Expert
Location: Hybrid / Knutsford (2/3 days onsite per week)
Duration: Until 30/04/25
Rate: £500 per day - Via umbrella only

Essential Role Requirements:

• Experience on all L1, L2 and L3 level CyberArk issues
• Experience on making unmanaged accounts as managed in CyberArk
• Knowledge and experience on DR Drills
• Experience on CPM Plugins Development
• Experience on PSM custom Connectors Development
• APP ID Creation and Adding different restrictions, CCP Providers Creation
• Create/Modify/Delete platforms as per account requirements
• Installation, Implementation, and upgradation of all CyberArk components
• Resolving issues related to safes and accounts in CyberArk

Desirable Skills / Experience:

• Ensure team is responding to internal customer inquiries sent to team within defined SLAs, resolving break/fix Incident tickets within defined SLAs
• Provide inputs to assist with continual improvement
• Knowledge of processes and procedures to identify and implement ways to make improvements within the team
• Responsible to plan all new activities and deliver the same as per timelines
• Connect with multiple application teams as and when required and recommend best approach for their password management solution
• AIM Agents Installation, Upgradation
• CR Reviews and Implementation
• Raise cases with CyberArk for newly generated issues
• Collecting different types of reports on need basis and provide to the leadership team
• Configuring Master Policy settings as per the requirement and adding exceptions
• Able to quickly learn new components released by CyberArk with small push
• Troubleshooting user access issues