Delegated Authority Consultant

Delegated Authority Consultant

Department: Delegated Authority

Employment Type: Permanent

Location: London

Reporting To: Amy-Louise Budd

Compensation: £55,000 / year

Description

The Polo Delegated Authority Practice is a rapidly expanding division within Polo Commercial Insurance Services. With a presence in both London and Cheltenham, the team provides expert support to Lloyd's and non-Lloyd's clients through specialised services, audits, and consulting.

The Delegated Authority Consultant will work with a diverse client base while also assisting the Head of Delegated Authority in managing the DA team's operations, including workforce planning.

Key Responsibilities

1. Support the Head of Delegated Authority with client management responsibilities, including growing and monitoring a portfolio of both Lloyd's and non-Lloyd's clients.
2. Oversee team operations, including utilisation and efficiency across projects and ensuring that the Delegated Authority Practice is able to deliver on internal income targets.
3. Lead process improvement initiatives, driving efficiency, and implementing best practices across the delegated authority function.
4. Deliver solutions to multiple clients, through regular onsite support work and consulting projects, not limited to:
1. Resource support for delegated authority teams across the market, delivering short term due diligence, audit co-ordination and function oversight.
2. Drafting of client policies and procedures to assist with the build of client delegated authority governance.
3. Working with the Bordereaux Management team on bordereaux consulting projects.
4. Coverholder and DCA audit.
5. Client facing duties to include regular business development and commercial proposals.
5. Ensure all activities are completed in line with client expectations, regulatory requirements, and best practice.
6. Mentor and support Delegated Authority Analysts, contributing to their professional development and knowledge growth.

Skills, Knowledge & Expertise

1. Strong experience in delegated authority operations.
2. Proficiency in market systems including Atlas, DCOM, DAM, DDM, Crystal and Risk Locator.
3. Excellent attention to detail, due diligence, and investigative skills to assess compliance and risk factors effectively.
4. Strong analytical, written, and verbal communication skills, with the ability to present complex information clearly.
5. Exceptional organisational and time management skills, with the ability to manage multiple priorities effectively.
6. Proven ability to build and maintain strong relationships with senior stakeholders across the market.
7. Bachelor's degree in Business, Finance, Risk Management, Insurance, or a related field (or equivalent experience).
8. Commitment to completing Chartered Insurance Institute (CII) qualifications to at least Diploma level (e.g., ACII, CPCU, or equivalent) are highly desirable.
9. Experience in automation, data analytics, and process optimisation related to delegated authority operations.
10. A proactive mindset with the ability to identify areas for improvement and implement strategic solutions.
11. Ability to communicate effectively across the team and the confidence to manage those delivering services.

Demonstrates behaviours aligned to the PoloWorks PRIDE values:

• Pioneering - we don't stand still
• Responsible - We do the right thing
• Inclusive - we all play a role
• Delivery Focused - we provide services we are proud of
• Empowering - we equip people to be their best

Job Benefits

As well as a competitive salary, discretionary annual bonus, and 25 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.