Delivery Operations Executive L1

Title: Delivery Operations Executive L1

Requisition ID: 36568

City: Reading

Country/Region: GB

Company Overview

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

Job Description

Servaada, a Wipro company, is looking for a dedicated and customer-focused individual to join our team as a Senior Customer Service Representative, specializing in pensions. As the first point of contact for our clients and beneficiaries, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns. Your strong communication skills, empathy, and in-depth knowledge of pension products and processes will be instrumental in ensuring a positive and satisfactory customer experience. This role will be required to work from the office for 5 days a week.

Servaada is a separate legal entity, authorized by the FCA, and has been set up by Wipro to provide regulated outsourcing services within the Financial Services industry.

Responsibilities:

• Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options.
• Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat.
• Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes.
• Assist clients in navigating our online pension portal, guiding them through account setup and usage.
• Resolve customer complaints and concerns in a timely and empathetic manner, aiming for first-call resolution whenever possible.
• Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution.

Mandatory Skills:

• High school diploma or equivalent; further education or certifications in customer service or related fields is a plus.
• Proven experience in a customer service role within the financial services or pensions industry.
• Knowledge of pension products, retirement plans, and pension-related regulations in the UK.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy.
• Ability to multi-task and manage time effectively in a fast-paced customer service environment.
• Proficient in using customer service software, databases, and Microsoft Office applications.
• Strong problem-solving skills and a proactive attitude in resolving customer issues.
• Positive and enthusiastic team player with a commitment to providing outstanding customer experiences.
• Flexibility to work in shifts, including evenings and weekends, as needed.

Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.