Dementia Pathway Coordinator (Private DMT Service)

Current vacancies NHS AfC: Band 5

Main area: Neurology Grade: NHS AfC: Band 5 Contract: Fixed term: 12 months (Fixed funding) Hours: Full time - 37.5 hours per week Job ref: 309-UCLH-6065

Site: National Hospital for Neurology & Neurosurgery, UCLH Town: London Salary: £35,964 - £43,780 Per annum inclusive of HCAS Salary period: Yearly Closing: 23/03/:59

Job overview

In this role, you will be the key administrative contact for patients, their families, and the clinical team, ensuring smooth coordination of appointments, eligibility assessments, treatment schedules, and patient records. You will provide vital support to neurology consultants, clinical nurse specialists, and the private patient team, ensuring a seamless and compassionate patient experience.

This is a unique opportunity to be part of a world-leading neurology centre, working at the forefront of dementia treatment. If you thrive in a fast-paced, patient-focused environment and want to contribute to a groundbreaking service, we encourage you to apply!

Main duties of the job

As a Dementia Pathway Coordinator, you will play a crucial role in managing and coordinating the private Lecanemab treatment pathway for patients with early-stage Alzheimer's disease. Key responsibilities include:

• Scheduling patient appointments, including eligibility assessments, MRIs, and twice-monthly infusions.
• Managing patient records, ensuring accurate tracking of treatment schedules and financial records.
• Providing administrative support to consultants, clinical nurse specialists, and the private patient team.
• Acting as the first point of contact for patient and family queries, offering clear and compassionate communication.
• Liaising with multiple departments including Private Consulting Rooms, Queen Square Imaging Centre, and the Homecare Team to ensure smooth service delivery.
• Supporting service improvement initiatives and contributing to the efficiency of the dementia treatment pathway.
• The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

Person specification Knowledge and Qualifications

• Educated to GCSE level or equivalent, including Grade C or higher in English.
• NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
• Further secretarial qualification (e.g. AMSPAR)

Experience

• Demonstrable knowledge of secretarial procedures at a high level of competence acquired through both training and experience.

Skills and Abilities

• Competent with software programmes including Microsoft Word, Outlook, Excel and PowerPoint.

Communication

• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing.
• Able to deal with the public in person and on the phone.
• Able to support and reassure patients/carers in distress.
• Understands importance of maintaining confidentiality.

Personal and People Development

• Demonstrates understanding of own role within the team.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities.